Krispy Kreme

I havent had this in so long. And they were just as good as i remember

Extremely fast service and very fresh donuts! They never disappoint me when I ask for warm donuts. Everything is warm, soft and delicious. Every donut is fresh made, and the staff is super fast and overall friendly despite how busy they are.

Good variety, just a little expensive for a dozen.

There is no better way to soothe hurt feelings after medical care while waiting for test results. A dozen doughnuts, Yes Please. (Just don't eat them all at once. Ours lasted 4 days. lol)

I usually give you a 5 star but for the past few times when I come through the drive through I'm in a hurry and I don't think to check out my order and when I get home my order is wrong so I think it's time for me to stop coming. If I can't come in then I can't come at all because when you go at night through the drive through you never get your order right. Sorry 😐

Love me some KK doughnuts so much but dang theyve gotten so high on prices. I pay $26 for two dozen doughnuts everytime i go which is alot lol 🤭 but love the friendly staff and of course the doughnuts sooooo much so will be back again next week... or before probably 🤣
😍🍩🤪🤤😊 i need some free doughnuts KK as much as i spend every other day in there. The staff even knows me 😁 and we all miss Asia sweet self!

I went there yesterday and had a coupon for a free dozen glazed donuts with the purchase of a dozen assorted. I asked the person who waited on me if I could get the heart shaped glazed dozen free with this coupon. She told me that I could but that I would have to pay $15 for my assorted box instead of $11. I agreed to this. My receipt was weird - I was charged for the assorted box then had charges for some single donuts ($1.20 each), which I didn’t get, only got the dozen assorted and dozen glazed (to make my assorted box cost more I guess. I’m not sure, but it seemed a little fishy). I bought all these donuts to take to a meeting and when I got there and opened the box to show everyone the cute heart shaped donuts, it was nothing but a box of their regular glazed donuts, which I had unnecessarily paid extra for!! Obviously it was too late to do anything about it. I carried them there in the bag they put them in and I’m pretty sure my receipt was in the bag so I can’t even get them to refund what they overcharged me! And I’m less angry about the overcharge than I am about not getting what I wanted! The only reason I even went there to buy donuts yesterday is because I wanted the heart shaped ones.

I love the store layout and being able to watch all the fresh donuts coming out on the conveyor, but trying to order and getting your food is very LOUD and confusing. You can't hear what they are saying and there's no cue where to make the order and where to pick it up? I picked my 2 donuts and I also needed drinks. While she walked away without saying anything, I moved to a different register to order drinks. She couldn't hear me cause they have something that is constantly buzzing really loud and you can't hear them. I don't know what it is but it permanently part of the store??? I got my drinks and my donuts but I wasn't very pleased and now I had to find a place to sit where I wouldn't be disturbed by this constant cacophony...this is very disappointing, I noticed it last time I visited and had to leave. Also tables, chairs and floors were dirty at 2:30 in the afternoon.

Customer service was a little on the down. The lady that waited on us was a tad moody. Otherwise it was fine.

Update March 2022: do not go in to the store. They literally looked me in the eye and chose to ignore me. I have never experienced anything like that in my life. Went through the drive thru and had a little bit of a better experience. If you don’t want anyone to go in, put a sign on the door or something.

This store is always clean. I give it 4 stars because the staff sometimes seems like they don't want to be there. They are often times not smiling at or welcoming to customers. It's a shame. The store is always very clean and well organized. No clutter sitting around. Counters are always wiped down and clean. The doughnuts are amazing and it's a Tuscaloosa favorite for sure. They could just use some work on customer service.