Winegar's Coffee & Creamery (@Jerrol's)

Salted caramel ice cream was good, but "best ever", as other reviews claim, is a stretch. The place was busy on our visit, but we were able to grab a table right away. Friendly staff. Only bummer was that their coffee tasted burnt.

The first three times my wife and I went in everything was good and service was good. The fourth and last time we went in we walked up to the "order here" sign to get coffee as usual with no one waiting anywhere nearby and waited for someone to take our order. They then let three different people (not one order, three separate orders) go ahead of us who were at the other end of the store waiting for ice cream. Nobody said anything to us except "excuse me". So after waiting for 5 minutes for someone to acknowledge us with anything more than an "excuse me" we just left. I don't know why all the staff ignored us this time when they were pleasant and helpful every other time we went there. oh well, we won't be back.

Good Ice-cream but Servings sizes are small for the price ! Would go somewhere else...

High quality ice cream at an excellent price. Every Tuesday is Dollar Scoop night, and they always give more than what I imagine a scoop (especially one for $1) would be. There is always a cheery local crowd these nights, but fast moving service.

I absolutely love it here! Ice cream is amazing, staff is friendly and pricing is good!

Huge decline in quality. My partner and I have been going to Winegars for over 4 years now and this last year has been the worst I've ever seen it. Our food is being over/under cooked, the customer service has been less than stellar (although this seems to be because there are a lot of new employees.) The biggest nail in the coffin has been their new online system (why they decided to overhaul their entire membership system during a pandemic I'll never know.)

First we had weeks worth of trouble getting our accounts linked up and set up in the first place, then we found out that hundreds of reward points disappeared from our account when we were unable to use them. The entire time we were constantly told that the higher ups would handle it. It was a 50/50 at best whether or not we received any follow up at all.

This is heartbreaking to write because the food (when prepared correctly) is fantastic, and the customer service used to be great. This review is mostly to vent my recent frustrations and to warn others that, while the food is good, the customer service and especially the admin seem to be having a really hard time communicating and delivering a good customer experience.

I consider myself an ice cream eater with years of daily consumption under my belt. And this could quite possibly be the best I’ve ever had.

One of the best local spots in Ellensburg. Service is always fantastic. Great place to sit with friends and family to enjoy a cold treat. Sometimes you are in there with the owners and extended family as they have coffee and chit chat. This is an Ellensburg institution. I'll take a hard pass on the food and drinks, but the ice cream is the best in town and probably all of Central and Eastern Washington.

Impressive each time we visit! The service is so incredible; fast, friendly, and accurate. We are so pleased with the affordable cost for our goodies and coffee when we visit with our kids. My husband is such a fan of the coffee, we started buying the grounds for when we can't get into town! Thank you for such an enjoyable establishment!

This is the single most tastiest ice cream I ever had bar none. I also had double shot espresso shake and it was absolutely amazing. Perfect texture and color, amazing consistency. One sip of this heavenly shake and you know you hit gold, it's just a trip from there till you hit the bottom of the cup. I bet you will be longing for more! Needless to say, if you happen to be in Ellensburg you simply cannot go without visiting this place. In my opinion this is the best ice cream place in the history of mankind and womankind for that matter. So sad I live in Seattle and can't go here everyday.