Emily's Donuts and Café

Can't go wrong here. Best yeast donuts in town! If you get in there early enough you can get a maple bacon.

***Only caveat is their Apple Pay card system only takes cards with the chip inside them. Great helpful staff.

Great coffee, friendly staff, and delicious donuts.

We had a rough night at our airbnb so we were really happy to see a place open at 6am.

The peanut butter donut I had was simply delightful. It was the perfect balance of peanut butter and chocolate.

The apple filled donut was also delicious.

I probably could have eaten A LOT more, but I'm trying to stay away from getting diabetes.

My partner signed up for their rewards program which gives you a free donut every few visits, so I know she will be back.

The donuts and coffee are out of this world. The variety and freshness of all the pastries is simply amazing.
If you want good coffee or a tasty treat, please see the wonderful folks at Emily's

One of the best tasting doughnuts i ever had
Was there 2weeks ago on sat morning

I used to love Emily's donuts until my daughter's birthday. I ordered over 4 dz ring donuts and 13 other donuts (no nuts) to include some specialty ones, 2 days ahead. I didn't realize that I wasn't allowed to order more than 3 dz online, because it let me order. Day of the drive thru we planned on giving out donuts to our guests. When my husband went to pick up the donuts, they said he could only have 2dz because more was not allowed.
So if this was the case, why was I not notified so we could make other arrangements? I looked online and if you scroll down on the page it says 3 dz max for online orders, which is at the end after you already ordered everything. If they can make a note asking what kind of donuts would you prefer or a limit on the specialty ones, they can certainly put the max amount under the product vs at the bottom of the page that can easily be missed. The employee said I can cancel my order and get a refund or get refunded for what I didn't get.
I pointed out to the employee that is said 3 dz and I apologized for not seeing it so she said my husband can come back to get 1 dz more. When he gets inside, he asks me what did I order. I'm like are you kidding me?! They should know what I ordered! We literally were having our drive thru in a couple of hours and we live in Newport News and it was snowing! Talked about stressed out. He comes home with 4dz (mind you 2 boxes had peanut butter donuts and my daughter is allergic). He said I guess they filled the order.
No they didn't! We were missing 13 donuts..at this point I could not call back because I had to get ready for my daughter's 1st bday party. If all our guests ended up coming, we wouldn't have had enough.
Next day, I called Emily's...no answer. Next day...no answer. I finally got to speak to an employee. The manager was in a meeting but he gave her my info. Days go by, no phone call.
A week and a half later I drive up there. Manager happens to be sick. Employees are not allowed to give me my money back. So currently I am so upset by the lack of customer service and sad to say they will not receive anymore of my money. I WANT MY REFUND FOR THE 13 DONUTS I DID NOT RECEIVE. This is completely wrong on so many levels. I have 3 kids...I should not have to drive like 15 miles to try to track someone down for something they did wrong! All I wanted was a phone call and refunded what I didn't get. You use Square, you can do a refund right from your phone so at this point, there is absolutely no excuse!
Update: after WEEKS of trying to get this sorted, I finally was contacted and they gave me a refund.

Amazing donuts and great coffee selection. We went here in the morning, so I'm not sure how the rest of their menu tastes. My husband was impressed with their coffee and donuts as well. Possibly the best glazed donut I have ever had!

Great little place to take a break. Staff is nice and courteous. Shop is clean. Coffee is good. You will definitely get your money's worth of donuts. Their fruit fritters are the size of a regular dinner plate. I much prefer the donuts at Emily's over Duncan donuts or Krispy Kreme.

Customer service was top notch. We were kindly explained all the donut options available (@ 10 am not everything was left.) And we weren't made to feel inconvenient, as a family of 7.
We observed another couple being helped to get another chair at their table and even had crumbs taken care of.
Energy and effort, to take care of their customers, is in ample supply here.

We visited Emily's Donuts while visiting Williamsburg on a Sunday morning. The donuts are EXCELLENT! We tried the Boston Creme and Caramel Apple (favorite). Great selection of donuts, so we wished we could've tried them all! Their coffee was just "fine", but I think most people were there for the donuts anyway. Great spot.

Homemade donuts are something else and the variety is great, as well.