Gloria Jean's Coffees Pharr Tx

Excellent service! Littzy G was very awesome super attentive, and is a very out going person! Definitely made my visit a good one!

I'd rather go to a business that appreciated law enforcement than one that throws out officers because they feel threatened (Starbucks). Thank you Gloria Jean's for doing the right thing even when the minority might not approve.

Worst Customer Service by a drive thru attendant by the name of GABY. This girl has a real upsetting face toward customers and has no desire to attend customers. I did call the business to ask for a Manager and spoke to a gentleman by the name of Luis totally different, I advised him about the situation and right off the bat he apologized for the several times I have gone and his girl keeps putting the same attitude. Luis was really professional, but there's no need for this kind of matters to happen, if employees are like this girl I personally think they need to be replaced there are many other good people the have great customer service and are willing to work !!! I personally will not be going back to this business, I prefer going to Starbucks where all there employees have great customer service !!!!!!!!!!!

Drinks are good. Lots of options. Last time i went voice box on drive thru was not working, unable to take oders heard loud buzzing. Need to be fixed. Made a face to face oder and got my oder completely wrong. Ordered 2 coffee got 1 coffee and 1 muffin, could not return i understand then ordered frap got hot coffee. The stir plastic stick broke inside both cups. Spent so much time there i did not go back. Good coffee bad service and low quality. Will not go again. Check your oder every time if you do.

It's absolutely ridiculous whenever it comes to your customer service. The gentleman in the drive thru was extremely rude at me when I told him nicely that the milk in my coffee was spoiled. He kept denying the fact that the milk was spoiled and also refused to exchange the coffee for another one. I'm glad I reached out to the Health Department to have this place inspected immediately.

Cute little coffee shop. The girl behind the counter must have been new. She didn't know about ground coffee available for sale or whether coffee cups were for sale. Difficult to hear her. Music was way too loud. However, enjoyed a good cup of hazelnut coffee with a banana nut muffin. Delicious! Gonna give it another try soon.

Awesome service and great people. Thank you for treating people like they should.

I always order the same thing. Can't imagine too many people order the same thing I do, but I'm hoping to just pull up and hear "The usual?" one day. Service only slightly under what's expected. I think their intercom might have messed up because they had someone out taking orders and another person handing them to cars just after paying. No doubt they were working hard especially with the recent beauty that was the aftermath of the flooding, power outages and debris everywhere. My only actual complaint, which is more of a nuisance at best, was that I wasn't provided a straw with my drink. The employee handed me my drink and noticed I was still staring at her and realized she forgot the straw. Other than that, excellent customer service, nice departure, and prompt service to the best of their abilities.

Service was excellent! I also really liked the chai I got. The only thing that I had an issue with was the WiFi- it was quick when it worked but it went down twice and stopped working 2 times when I was there. The manager isn’t allowed to reset the WiFi so if that happens, you’re sort of screwed. But other than that- great place to do some work if you don’t mind a little noise and somewhat spotty WiFi.

This location is beautiful and always clean. I really recommend popping in there instead of using the drive thru. They have the cleanest restrooms I’ve seen in a long time better than most 5 star restaurants!