Luv Coffee

I love being around the people who work here. It’s great to know that there’s more of a vision involved than just the next paycheck.
Oh, and also the coffee is good.
Dustin and Joel obsess over every thinkable detail from grain size to precise ratios in an effort to make the perfect cup.

They, like so many new businesses around Woodforest, are still getting their groove. It'll be a few more weeks to get their polish to shine, I think. Be patient. Their coffee is stronger than I prefer. If you like strong, dark coffee, give them a try. I prefer mine lighter, milder. I'll try them again though.

Today, was my first stop into LUV Coffee. I went in versus the drive through which may change your experience.

The Pro's
1. I had an Iced Latte and I will say beyond a shadow of a doubt that the coffee was fantastic, much better than their green competitor.
2. The attention to the interior design, was fantastic, I would see working or stopping in a staying a while.
3. The people were polite.
4. Place was clean (did not check the bathroom)

The Con's
1. Service was confused and appeared overwhelmed. I showed up at the beginning of a Sunday morning rush and the inexperienced kids seemed overwhelmed. it really should about 1/2 the time to get a drink. They forgot parts of a drive through order, they got at least 1 order wrong and it took over 10 minutes for a drink (seemed closer to 15).

As a former restaurant owner and consultant I would offer some advice as I want you to not just succeed but blow it out of the water.

1. Poor Service maybe overlooked initially but over time that can have a negative impact on your business. I understand this is a tight employment market, and you can not be competitive with benefits as others. I would constantly recruit until you can find that purple squirrel (unicorn) of a barista/manager to bring more experience. In the mean time I would look more to have some structure to workflow. Start each day with team meetings and what we have, what we do not have, clear roles and expectations. Have stations too many people were floating between roles and it was confusing.

2. You are losing revenue. Your menu while beautiful, actually prevents maximum revenue. You mention only one size which may cause people only to buy the smallest size and lose out on the greater revenue of the upsell. No food on the menu, I watched a customer ask for a food menu and the staff was a little confused until they told them to scan a QR code. The food and cold beverage display was 1/2 empty and you are either not ordering enough or are missing the value of the visual display value to the revenue upsell.

3. New Opportunities. Since staffing is an issue, one way to increase revenue is selling more food that was prepared prior to the rush. So can you add more items. You are close to 4 workout facilities (yoga, cycling, crossfit and the gym next door.) You could add more smoothies or post workout options which sell at a premium.

4. Retail space of trying to sell shirts or hats is a lost revenue. Selling clothes is not a money maker. You only had a small sampling of coffee on the shelves. You could sell reusable mugs with coffee discounts for their use, more retail coffee, or food.

5. Lastly since you use Square, use the loyalty program option, capture your customer email and track revenue by customer. The cost of a periodic free drink is less than $1 for information to target people that have reduced visits or are not frequent enough and allows digital campaigns to target growth in customers. Data is worth value.

Good Luck - I will keep trying

As a straight shot the coffee was sour, unusually salty, and weak. In an Americano the sour issue was mellowed out, but the weakness only got worse, and I could barely taste the coffee at all. It was not to my liking, but I recommend trying it yourself to see if it suits your tastes.

The coffee flavor can be excused when you realize what the owners are trying to do, bring in a single source coffee, it just wasn’t to my liking. I think this can be improved in the future by just picking up another single source coffee with a different profile to provide some options.

Unfortunately, not a single employee was wearing a mask. In a setting where they are handling food and beverage, a year into a global pandemic, is irresponsible and unprofessional.

Have your employees wear masks, and bring in another single origin coffee to provide options.

It was a wonderful experence and so clean and relaxing. The staff are very professional and so kind. Matt was very helpful since it was my first visit , and it will not be my last. I bought a shirt, bag of coffee, and latte with a cheese and bacon kolache which was awesome. We need more businesses like Luv Coffee that are helping others. I can't say enough about this place. God bless. Linda

I absolutely LOVE luv coffee. Taking some college classes this summer, this has been my go to spot. The music is calm, the people are full of joy, and the cause is SUCH a good one. Can’t emphasize this spot enough- Luv Luv Luv it!!

I am willing to give our new little coffee shop a chance, but overall it's been only meh. I love that we are getting new options in our community, but I'm not loving the sugar free/low-fat drinks. They taste similar to what I would make at home, so I'd expect something better from a coffee shop. Additionally the drive thru is brutally slow. I get that they're new and are trying to figure it out so for now I'll be patient and keep an open mind. The service is good and the baked items I've tried are tasty. For now I'll stick to the non- sugar free options. Those were a disappoinment indeed.

If you haven’t stopped by to enjoy some goodness on the porch and listen to some good soul filling music and belly filling goodness your missing out! The staff is incredibly sweet and always looking to make your experience great! If you haven’t been there check it out! You won’t be sorry!! Not to mention your giving back to an incredible cause! ❤️❤️ we will absolutely be back!

Everyone is the nicest when you walk in and the service is amazing!! Especially Jon! He is so attentive to the costumers needs and serves with a genuine heart and smile on his face!! Bethany is also the BEST and always has great recommendations on drinks I can try and is so kind!!

My all time favorite coffee shop! It has really good coffee and I love all the workers! Very friendly environment I spend all day studying and I love it! 10/10 highly recommend!