Bluff City Coffee & Bakery

Great espresso shop and bakery. Didn't have a pastry, but they looked amazing.

Really did enjoy the coffee, but thought it was a bit over priced. Staff was not friendly, great location! The hazelnut latte was good.

This is the most non-customer friendly experience I have ever had at a coffee shop. The coffee is decent, by rather expensive for what it was. BUT the 1-star rating is really for the customer experience.

I am from out of town and I stopped in to have some coffee while on a 30 minute meeting for work. I arrived with enough time to order some coffee and get connected prior to the start of my meeting. All the tables have a sign indicating a 30 Min seating limit - which is rather strict, but I understand and it is their right as a business to set these types of limits. 10 minutes or so before the end of my meeting who I assume is the manager came by tapped on the table and advised me of the 30 Min seating requirement. There were 3 other open table and 4 chairs at the bar open for seating and no customers coming in our waiting for seating.

While I respect their right to have a policy and enforce it, this particular experience came across as unfriendly and illogical. I will not be back.

Disrespectful service. I had a few questions to clarify and both girls working at the counter were impatient and clearly annoyed that I had anything to ask.
They didn't give me my whole order and charged me for things I didn't order.
When I asked them to fix my hot tea to iced tea, the girl barely made it iced. And the price I paid for this service was way too much.
We were excited to get a local taste but we won't be returning.

I mean, Beale Street was cool and all, but this is where it's at! Perfect coffee every time and amazing food as well.

Not impressed. My “pop tart” crumbled, but I was glad there was an over abundant supply of raspberry filling to spread on the very, very dry cinnamon and sugar duffin(muffin & donut) . Our latte tasted like hot milk, kept wanting to taste the espresso and hazelnut. The caramel macchiato I had was super, thus 3 stars instead of two.

The sausage, egg, and cheese biscuit sandwich is so freaking good.

The pastries were as delectable as all the photos and yelp depicted. However, the variety shown in ced pictures was not up to par. The coffee is strong for those of you who like the sorta thing. Overall, it was a lovely experience with a quaint atmosphere. I will be returning soon.

In a review further down, the management states that county regs require them to use "force" with customers. Oh boy, this is an understatement.

As soon as we walked in the door, it felt like we were unwanted and didnt feel welcomed at all ... this was not at all the warm, Southern feel we were expecting when visiting from out of town. Everyone from the cashier to the coffee maker to the gentleman in the background acted as if they'd wished we weren't there. Part of a coffee shop experience is feeling welcomed and belonged, but no way here! Total opposite ... we got the feeling of you have to be open to sell coffee to stay in business but we dont really want to be here... def not coffee house vibe in any way! Management, you called it 100% when you used the word "force" ... that is EXACTLY the feel we got!

Good coffee, a little bitter. Employees were very rude with customers. A couple came in and the lady behind the counter couldn't hear him so he pulled his mask down briefly, and rather than politely asking him to pull it up, she was extremely rude and mean about him putting it back up before the transaction could proceed. I get private establishments being able to have their policies, but when it isn't a state retirement you should at least be remotely polite when correcting somebody.