The Village Coffee & Cream

Our first time at the Village Coffee and it was enjoyable. The barista made our large order of drinks in good time. All drinks were very good. Great value for all menu items, lower than Starbucks. Take some time and checkout the Village Coffee on Main Street.

I experienced the most awkward customer service interaction of my life here. For context, my girlfriend and I visit this business on average 2 times per month, for 2-3 hours per visit to hang out and work on our laptops. We buy coffee/granola bars/muffins/avogados. We have brought our friends and family here as a place we think is cool that makes a good product, in addition to recommending it to others.

This evening, an employee approached us and told us that they have noticed we come in often, use the internet, and leave without buying anything. My girlfriend proceeded to pull out her punch card that has been fully punched. I looked back on our credit card transactions, and we have spent $150.47 at the business across 26 transactions in the past 2 years (not including cash transactions). Yes, there have been a few times we have come in without buying something. However, it is safe to say we have paid for the internet bill (what, $2.50/day?) for all the days we have visited.

We now feel totally unwelcome and uncomfortable ever visiting this business again. We will not bring another friend or family member here, and we will not recommend it to anyone.

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Edit in response to the manager's reply:

To be clear: I have never confused this coffee shop with a public institution such as a library, where there is internet with no expectation of purchase. I have also not confused this coffee shop with a full-service restaurant, where you wouldn't sit down to use their internet without buying a meal. A coffee shop is not in the 'food industry', it is in the cafe industry. Just like Giant is not in the 'food industry', it is in the grocery industry, and restaurants are in the restaurant industry. Over the past 2 years of visitation, it has been pretty obvious to us that this is a privately owned coffee shop seeking a profit, which is a great feature of free market economies. Regardless of what we perceived this coffee shop as, we have probably spent more money here than 90% of other customers. Why the manger deliberately targeted us as free loaders on some fabricated basis of misinformation is beyond me.

Thousands of other small private cafes exist with public wi-fi, regardless of purchase. Trying to individually target regular paying customers probably hasn't panned out well as a growth strategy. If they so choose, they can put a sign on the door stating 'no purchase, no wi-fi'. Hopefully the loss of this regular customer is a good lesson in managing a small business, practicing thoughtful customer service, and not jumping to conclusions.

I love this place! It's so cool! I used to go here when I was a kid and it was the town library. It's awesome that it's been repurposed into a coffee shop. They have THE BEST ice cream ever, hands down. I haven't gotten anything but coffee and ice cream and I don't plan on stopping.
Sometimes the staff seems like they're burdened by helping customers but it's not enough for me to not go there.

The BEST ice cream shop I have ever been to! No matter what flavor you get, it will be creamy deliciousness. Make sure to get it in a cone because they're homemade as well! And the coffee is fantastic. My only complaint is that they sometimes run out of my favorite flavors!

What a quaint little coffee shop! My favorite place to stop when I'm in the area. Highly recommend if you love a cozy atmosphere and are a coffee lover.

What a great little coffee shop. If you need a spot to relax or to take a first date, this place is perfect. They have light sweets and wonderful flavors of fresh coffee.

If you are like me, you prefer iced coffee and you love ice cream so you request them to make a coffee float. They will not look at you as strange like they did me because thats what I ordered.

The only thing I didn't like... walking past the trash toters to go inside. Solution... walk around to the front entrance don't use the ramp to the side door. OR... park out front. Sorry for those who need the ramp, you have to go past the toters.

Go, give it a try, well worth the stop!

Always a clean, calming environment and comfortable place to go for coffee or a snack.

Great ice cream and a pretty cool place for a business, inside an old bank. Upstairs had a pool table and a couple pin ball machines but they weren't working at the time.

Beautiful shop, the whit chocolate mocha with lavender is delicious. Especially with the orange, cranberry scones! Price is about normal for this kind ofplace. Service was great! Pleasant place with lots of history. Went there as a kid when it was the Shrewsbury library! They've done a great job of remodeling too.

Delicious coffees and lovely relaxing setting. Definitely worth a visit.