Old Town Coffee

If I could give this place zero stars, I would. Not only was the coffee I ordered terrible, but the owner was even worse. I normally do not leave reviews like this, but I find it necessary to leave this review for others. After reading some of the other reviews, I can see that I am not alone in my experience. Please support other businesses in the area. I ordered two pumpkin spice lattes with coconut milk. While ordering, the owner’s co-worker accidentally under charged me, and the owner condescendingly corrected the young girl about the $2 difference. After receiving my coffee, I thanked them, and happily left. However, I noticed the smell of the coffee was off, and my husband tasted his twice, and had to spit the coffee out both times. Anyone that drinks coconut milk knows how easily it can spoil. So, I thought no big deal, we will go back and let her know so no one else gets spoiled milk and ask for a new coffee. I walked in, notified the owner of the taste being off, and to my surprise she became extremely agitated and defensive of her “recently purchased coconut milk.” I explained to her that this has happened to me, it doesn’t take much for coconut milk to spoil. She began raising her voice and stated that it wasn’t her problem and she isn’t going to do anything about it. I responded by pointing out how rude and condescending her behavior was to me and to her co-worker, and because of this I would like a refund. She spitefully stated that she would not give me a refund, and I stated that I was not leaving without one. She continued to make a scene exclaiming, “I don’t see how this is my fault.” I repeatedly told her that I never blamed her, but that I did not want to pay for a coffee that I was not able to drink due to the bad taste. She finally refunded my money, and said, “don’t ever come back here again.” She has nothing to worry about as I will never support her business. My only regret was not giving the refunded money as a larger tip to the young girl working the register because this was never about the money for me. There are plenty of other great coffee shops in the area.

Great coffee but what my wife and I liked the most was the great customer service from the gentleman that helped us. He was very friendly and gave us some good recommendations of places to go and see while we were traveling in the area.

The baristas are all very friendly! The coffee is always great.

All of the rude owner reviews are accurate. I had purchased a coffee - and finished it - while using the wifi for some work on my laptop. Owner came in and loudly questioned the barista as to why the two people inside on laptops did not have drinks. Then went over and questioned myself and the other guest why we were using her wifi and had purchased a drink? (We both had from the previous shifts barista). The whole interaction was rude without any courtesy in tone or the approach. I get not wanting loitering or folks hanging out. But to interrogate your customers like that? Will not be returning.

Great pastries. Love their tea box selection and the old town coffee dog. The young girls in their are nice. There was an older women there that was going to charge me extra for using a prepaid American Express card that I purchased for a train ticket out of Eugene. That one was not very friendly at all.

Tons of Sugar free variety. We appreciate that so much as Keto fans. Cute place great service.

Cozy, friendly service, great options re:coffee beans and pour-overs. Super fair prices.

Great place to stop in and get some work done/catch up on internet related activities if you are camping in the area. When ordering "black coffee", I alway order Americanos and they did an excellent job. I probably had ten cups over the course of a week and all were good.

Every little town needs a place like this. Could not do without Julie's delicious homemade pastries! The coffee choices are wonderful, also chai and teas. Staff is sweet, atmosphere fun, bright and cozy.

The space and service are excellent 5 ⭐️. Conveniently located and plenty of accessible parking.

The coffee is not good. Let me be clear: this is not a matter of personal preference. I have done coffee cupping for over a decade with coffees from all over the PNW. Beyond that, I am always eager to try new roasting methods or beans. The espresso blend is burnt, it is hard to tell if it’s a French roast with cheap beans or a Full City roast which is beyond the burnt “flavor” of French roast. Plenty of folks seem to be unbothered by this but I found the coffee to be undrinkable.