Crimson Cup Coffee Shop - Clintonville

Never returning. I recently moved to Beechwold in March. This Crimson Cup is a very short walk from my house. This is why I've been a customer, and the only reason.

I first tried their iced coffee, which I found to be flavorless and not worth the price. I switched iced chai latte with a shot of espresso. The chai is fine but I can't speak to the espresso because they don't put it in. They splash it with iced coffee.

Customer service is okay at times, but never great. Today was the absolute worst experience so far and is why I'm not going back. No one was in line when I walked in to order my dirty chai. Several employees walked past the register without acknowledging me. A woman sipping on a drink in the back had to walk all the way to the front to take my order. After my order was placed, I sat and waited patiently. During my wait, I witnessed the next three customers order and get their drinks ahead of me. I guess I waited about 10 minutes.

And just like every time before, when I ask for an "iced chai latte with a shot of espresso," I get an iced chai latte with a splash of iced coffee.

No need to try and make this right because I'm not giving you the opportunity to do so. There is a Starbucks inside the Target on the other side of Morse, they will be getting my business from now on.

Quick service, delicious cold beverages - i would absolutely recommend the malt cold brew, if it ever comes back on the menu (had it March 2021, but then in late April 2021 it was already not available).

This used to be my go to shop in my neighborhood but the past few months it has become super inconsistent in quality. I have received a few drinks that tasted terrible and were generally wrong temperature wise. All the staff seems to be different and it is affecting the quality of the drinks. For example: I got a hot chocolate there that was not hot whatsoever. Barely above room temperature. And another one where the chocolate powder was not stirred into the drink at all but just clumped at the bottom of the cup. And I received a latte with no espresso in it. Just not worth the gamble to go there any more.

I normally like going to this place but the person today who was taking orders around 11:30 was incredibly rude. He cut me off before I could tell him to run my card for more to give them a tip and he just had a really poor demeanor. He then went to the restroom while there were 5 cars behind me. I got there and there were zero cars in line. Why not go then. Happy I didn’t tip because they forgot my sweetener in my matcha freeze. Four stars for being good in the past.

Matt was in the drive thru taking my order was very kind and friendly, we get up to get our order and he asked how my day was and was being genuine. He actually cared about his customer service attitude and I respect that. He’s got it down! Give him a raise or promote him in my opinion. 5 stars for Matt! Thanks for the excellent service!

This location is the absolute best! We come for the delicious coffee but the crew keeps us coming back! Even through the struggles of losing staff to Covid concerns, the management staff here, Jake in particular, always goes above and beyond. Thanks so much for being our go to place to feed our cold brew addiction!

Excellent coffee! Only reducing from 5 stars because the drive thru was slow. Recommend!

I’ve been coming here for a little over a year a few times a week. At first I really enjoyed the drinks here & the staff. Lately I’ve been coming daily when out and about… Sadly my last few drinks have been sorry. I always order with no whip simply because I don’t like it, but yesterday my drink had whip & not only did it have whip, it didn’t even have coffee in it, it was just a cup of very overpriced flavored milk. & sometimes the drive through order taker doesn’t put the order in correctly even though it’s repeated back to me correctly resulting in me receiving a hot drink when I very clearly say ICED! So when I give the drink back and say it was supposed to be iced, they seem frustrated & start talking among themselves over the headsets.

I am absolutely heartbroken by this. We used to come here for years. Living in Clintonville for a long time. Now it seems to be going downhill really fast. This last visit was exactly like all the other recent reviews.
Ordered a large crimson cup mocha freeze, regular mayan mocha iced and 2 bacon/gouda sandwiches. The person taking the order read it back to us and everything was correct. After a really long wait, finally get to the window. The crimson cup mocha is ready to go and is correctly made. Then they hand us the "iced mayan mocha". It is blended and definitely too light to be a mayan mocha. Then we get 1 sandwich. We try asking if this is supposed to be an iced mayan mocha and they got confused. Look over the order and then tried to give us another large crimson cup micha freeze, which we already got. They look over the order again and claim the ticket was ran through wrong (even though earlier they repeated the order back correctly). Then they tried to tell us what they made was a frozen mayan mocha. It was not. It even had WM written right on the lid for White Mocha!! But kept repeating it was a mayan mocha. They said they could remake it but I just said ill take it....simply because I didnt want to have to wait another 10 minutes for a drink. But we ended up waiting longer because they still forgot our 2nd sandwich.
He was nice and all, but all the staff have changed and no one seems to care about what they're doing.

Armando's Blend whole bean is my go to for making my own espresso with rich crema. It's a superb roasted bean.