Highland Coffee House

The people complaining are more than likely upset because they wanted to take up space for 2+ hours, with their 6 friends and only order 1 thing. This is a small locally owned coffee shop. Please be considerate of people working in service and remember they do not live and breathe to serve you.

The owner has been nothing but nice, accommodating and respectful. I have been coming here for 2+ years.

A great little cafe with good drinks, good food, good vibes, and some of the most ill-mannered staff I have ever seen.

I have never understood the economics of upsetting paying customers and souring their experiences of your establishment just to enforce some penny-pinching $5 minimum purchase per hour policy. Why lose potential customers over such stupidity? (Mostly college students who could potentially be 4+ year customers!)

Sure, a few people taking up tables without ordering a lot may seem like they cost the establishment a couple bucks, but you guys need to chill out.

I frequent this place and commonly order a number of items while I study. However, when I see the wait staff rudely remind other people to keep ordering, and be passive-aggressive about tipping, it really makes me question whether this is a place I should continue supporting.

I would highly suggest the owners and wait staff reassess their business approach. It doesn't take a lot of scrolling through reviews to see that this behavior costs patrons. So what if they don't order a coffee every hour? By upsetting them you are denying yourself years worth of coffees and chicken salad sandwiches that the people you have angered will now be buying elsewhere.

Really lovely coffee shop, with a retro vibe (cash machine from the 40s even) and a nice atmosphere. Also great hospitality and smiles, and apple pie / hot chocolate are delicious!

everyone who rates this place low is lame and a bad customer i just know it. everyone who works here is rad and extremely kind. if you’re taking up a table for hours you better be ordering more than like 3 dollars lmao. Like in what world would that ever be okay….. and then to leave no tip because all they did was “give you a hot cup of water and a tea bag”. nah yall are just bad customers study in a library if you don’t want pay money. highlands is great

Was going to meet a friend there, but after hearing about how she was harassed for a $5 charge just to sit at a table and then harassed further for a tip, I was so disgusted that we decided to meet elsewhere. There were many empty tables and furthermore, they did not seem to approach every customer asking them to pay an “hourly” fee to stay there. Additionally, if the barista does not make enough money that they need to harass patrons, they should speak to the owners who have decided against paying them a living wage instead of haranguing customers. That this coffee shop has d chosen this bizarre business tactic when so many other cafes have found a way to succeed without acting like this…I’m not sure if it is more sad or comical. I will be sure to warn others that you get a side of pathetic with your coffee here.

Their environment is fun, but the baristas are rude. As other reviews have noted, they will harass you for not leaving a tip on small items. I ordered a $5 beer and when I went to pay, they charged me $6. I didn't make a fuss about the overcharge and just paid it, figured it wasn't a huge deal, but didn't add a tip. As I was leaving, the barista scolded me for not tipping, letting me know his hourly wage and that if I don't tip, he doesn't get paid.

Rudest service I have ever experienced. My girl friends and I went to go get tea and catch up for about 2 hours here and everything was fine until we went to pay. I, being the first to pay of my friends, went to pay and did not leave a tip for my friend was going to cover the tip that night. However before my friend even had the chance to pay he looked at my receipt and started a 2 min attack about how terrible of a person I am for not leaving a tip especially for staying there for hours, which it was just 2 hours like a normal coffee shop visit, and it wasn’t that busy. He was very snarky towards me and was incredibly rude. I’m happy I didn’t leave a tip. Nevertheless, all he did was pour a cup of hot water and give me a tea bag for $5.

The 🎶 music, the retro style, the service....give a relaxing cozy atmosphere. I like their coffee too. The espresso is an eye opener.

Highland is one of the best coffee shops in the area. The atmosphere is ideal for studying, hanging out with friends, or just reading a book. Jay makes the place what it is.

An employee harassed my brother and his friends because they didn't tip enough in his opinion and he took their pictures! Why he thinks he has the right to take someones picture because they didn't tip as much as he wants is beyond me. My brother had to bribe him to get him to delete it, because it made the girls he was with extremely uncomfortable. Who knows what he would have done with the picture, but that's just crazy and extremely creepy. I'll NEVER come here