Bruegger's Bagels

Grubhubbed two bagels and the time got delayed 50 min I called the restaurant explained situation the girl that answered goes yeah well we are really busy rn so idk the grub hub driver probably turned around and decided not to come in once they saw the Line she goes call grub hub.She was very rude and I told her that her Tone should probably be different working in service industry and goes okay and hangs up. I am
Pregnant throwing up hungry and have to be to work by time it’ll be delivered so maybe think about how you talk to people.

I absolutely LOVE this Bruegger's! The staff is so friendly and fun every time I go in. Even when the line is wrapping around the restaurant, they keep cool heads, work quickly and accurately, and make sure everyone is taken care of. My orders have always been accurate, and I appreciate them asking questions if they have to double check something about the order. Great staff, great service, great food!

To make a long story short, I was compensated for a previous mistaken order with two sandwiches of my choice. I chose the Herby Turkey, and the Hot Pastrami sandwiches. They were both excellent, with the pastrami overwhelmingly a great sandwich. Sean, the manger, order both sandwiches be made with extra meat. This customer, and wife, are so grateful! Thank you Sean!!

Their new payment system FORCES you to tip if you pay with a card. You can't force someone to tip. Especially not when its fast food. Making it a requirement makes me less likely to give you anything. You are hurting your employees and your customers by doing this. Just pay them more than McDonald's and maybe they won't keep leaving enmasse. You can afford it.

I used to work here back around 2017 and was awarded for being the best bagel maker in the Greater Rochester area. Having left some two years ago, I decided to try again recently and was pleasantly surprised. Incredibly hospitable, speedy service and great quality.

Asiago Parmesan bagel with Salmon Cream cheese along with aluminum foil inside.

Always as expected. Food. Service. Staff.
Kinda rubs me wrong that the charge transaction starts with a tip before I've gotten my food. Id be happy to tip afterwards if the experience warranted it.

I ordered breakfast this morning through DoorDash & let me tell you I was not happy when my order showed up incomplete.. I called the store and Sean, the store manager, was extremely apologetic & extremely helpful - so nice that I decided to put through my order again not even a half hour later.

What I got next is the reason I am leaving a 5 star review. Not only did Sean replace my sandwich that was missing but he sent bagels and cookies as well. He also made sure I was happy and gave me a call as soon as my order was delivered. He truly when above and beyond.

Thanks Sean you’re awesome!

The folks at the latta rd and long pond location absolutely rock!! Everyday they have a line out the door and they meet it with smiles and fast paced mobility and crazy happy food. Best bagel schmere in town by far.

Brueggers is always top notch. Took a field trip here in my younger days... maybe another location but everything is always fresh. Cant tell you how amazing the staff was today. So much energy and just amazing small talk in between ordering and paying. I genuinely love when I can chat with the staff while I wait. I'll really eat or drink anything no matter the quality, but when I can have a solid interaction with the wprkers.. thats what really hits the spot.