Sweetwaters at Landalls

I LOVE coming here! The sweets are my favorite! The only small downfall is that sometimes the employees forget to offer to warm up cakes/brownies and one or two employees won’t ask if I want to use my points on my purchase (sometimes I’m unaware how many points I have)

EDIT : the owner reached out and personally rectified the situation and fully refunded our order and was very apologetic. Truly the first time in the service industry I have experienced such candor and honesty from a store owner. Normally after a poor incident like this I wouldn't dare to waste my time on an establishment again. Truth be told this time I am looking forward to the next time our family wants to be a patron at Landall's

Poor customer service skills

My order was wrong I asked for a green chili stew and was given a green chili casserole. I already arrived home when I opened my order and found that it was incorrect. Calling back for the manager on duty Amanda. She offered to replace the item in other soups but I only wanted the green chili and instead asked if I could receive a ham and cheese sandwich. Said it was no problem and to give them 5-10 mins to prepare the order.

I arrive and they told me I owed them $6.56 for the new food as we were told multiple times that it was a casserole. Needless to say there was a miscommunication.

The management was rude and I do not plan on giving my business to this establishment anymore when I visit family in portales.

This is a great cafe and ice cream/coffee shop. The family loves going here. They make their own ice cream and have a wonderful atmosphere. The staff is friendly and helpful. Be sure to say Hi to Landall if he happens to be there when you stop in.

This place has the best icecream I've ever had! The flavors also change seemingly daily, so I get to try new flavors all the time! I also love the attached movie store! One of my favorite places in the area.

Always delicious on treat days..also have a rewarding discount so you save $

Food was OK and the people who took our orders were nice. The reason for my 1 star rating was how uncomfortable the management made us feel. The older lady that worked there greeted every other customer in the restaurant except us. I shrugged it off, but she seemed to go out of her way to avoid us (we were the only "brown" people there at the time). Lol, she even talked over my husband to greet the people behind him. She completely ignored us. Because of that experience, I wouldn't go back and wouldn't recommend it to other out of town visitors.

What can I say about this place. You can't go wrong getting anything from here. When you buy from here you are not just supporting a Mom and Son business, you are also supporting our community. Landall goes out of his way to provide for our community in many ways, weather that's providing food for gatherings or visiting those that are hurting, he truly cares and it's obvious. One thing that always stuck out to me was just how much he cares about you as a person. On one occasion I went in and ordered a Macchiato, and he took the time to show me and explain to me just how he layered the coffee, and why it costs more than a latte, I thanked him and went on my way. Fast forward a few weeks we run into each other in public and he remembered our conversation and apologized for not asking me if I enjoyed the coffee he prepared. He always remembers the little things and its so amazing. His customer service goes above and beyond. Not to mention the atmosphere of the shop is so sleek and modern. If you haven't tried Landall's coffee, you're missing out.

With the exception to some negative reviews regarding an older man and the female owner, the reviews on the food and menu looked okay, so we decided to check it out. Wished we didn’t due to customer service. This establishment earned a 1-star. Upon entering the establishment, the older female, I recognized as the female depicted on their business sign, was not welcoming and did not seem to care that we were there to provide her business. There were no employees in sight when my family and I walked in. She saw us standing and waiting patiently to order food, but she continued to ignore us and stood talking to a gentleman in the dining area. A few minutes later the rest of my family entered, but regardless how big our party was, she continued to talk to the gentleman. We stood there looking at the menu board for about 7-10-minutes until an employee (Hispanic female) finally emerged from the back. She was helpful and provided good customer service. Another employee emerged (Caucasian male with glasses) and he greeted us and also provided good customer service when he served our food. More customers started to come in, and as we dined, the older female verbally greeted every group of customers seated at the tables. It is a nice touch to check on the customers and their dining experience. However, as she walked toward our table, I gave her a smile and she looked away and walked pass us. Interestingly, she went out of her way to look over and beyond our table to acknowledge and greet the customers sitting on the table beside us. The perception was that she did not acknowledge non-Caucasians, like us, and it made our experience awful.
We should have walked out from the beginning when the older lady didn’t stop her conversation to acknowledge us or notify one of her employees to get up front to man the counter. There needs to be improvement on customer service. With every business trying to make a penny, she’s lucky my family even gave her business a thought and that we stopped by to spend our money there. At this day and age, there are no excuses for ignorance for not being culturally intelligent and sensitive. If you’re visiting, enjoy your dining experience and go elsewhere where they value and treat their customers with dignity across the board. We do not plan to return to this establishment.

I decided to give this place a try yesterday because I hadn’t ever tried it before and I was not disappointed. The food was amazing. They have a HUGE variety of keto friendly and gluten free foods and the red velvet cake is AMAZING!! Highly recommend!

Portals Legacy is delicious and a little pricey. Amazing vanilla-cream Dr. Pepper, shout out to NKoske! All around great atmosphere with excellent service. Takes a little bit to get severed but it's worth the wait.