Rook Coffee

Unfortunately for me, this location has horrible staff and a disrespectful manager. A young kid that called himself Matthew. I was on my way to work, I am a physician and I work at a hospital I decided to get a cup Of coffee that I absolutely love. I was the only one at the store at the time of order and right after me walk in 5 ppl some with 2 or 3 orders. I had to wait until EVERYONE'S was done. I asked the manager to please speed up the process, but he didn't even remember what my order was. Plus they got it all wrong .They have been here long enough and they just don't care. I refuse to go back until there are new staff members that serve the customers that ordered first, FIRST. Why did I have to wait for Everyone's to be done? Shame the product is good but your customer service is horrific!

Absolutely a disgraceful experience. Ask for a little ice and cream in a ice coffee that's $4.80 before tax and the girl want to give me an inch and a half of coffee and 3 in of cream. Nuts! Never again will I visit this store

I got tired of getting iced coffee from some well known chains only to have the coffee taste old , bitter and nasty. Came to rook and had the freshest iced coffee I've ever had, and the staff is friendly too. Thanks!

Simple menu, high quality coffee

There is nothing better than rook cold brew. I had the pumpkin-style for the first time and it did not disappoint!

Yummy organic coffee options. Easy app to order and pickup. Hoping they get some gluten free pastry options

Favorite Rook around Jersey. Super friendly staff who goes out of their way to ensure that your beverages are done perfectly. Love coming here.

I went in to the freehold location to buy a t shirt and a mug for a Father’s Day gift. We wanted to purchase beans and it was such a big deal to buy beans not through the app. Horrible customer service, will not be coming back.

Great coffee. Best to call in order to avoid waiting for the custom brewed coffee.

The coffee is way better than Starbucks or anyone else. Quick, friendly service make this my go-to coffee place.