Zen Coffee Company

Very nice shop with unique takes on coffee.

Upon arriving to Zen, I was greeted, the music and plants provided a positive and relaxed atmosphere. Grace was very nice and helpful and suggested the lavender/honey latte which was delicious! It was very clean and I got to enjoy some reading on the comfortable couch they have available. I will be back, thank you.

Zen Coffee is a nice local coffee shop. The interior is stylish and welcoming. The coffee is fabulous and reasonably priced. I recommend their Butter Beer or Carmel Dream speciality drinks. They are absolutely delicious. I would drink this coffee every day if I could. To top things off, sometimes the owners actually work the counter and that is how you know they are passionate about their coffee and customers. The owners and staff always greet me with a smile and are friendly. I live out west and Zen Coffee is always worth the trip.

I am here for a wedding so I went in to try out the coffee. I had the smores latte which was ok, didn't taste much like smores but the latte itself was still decent. I understand its a small shop but there weren't many food options past 12 which I understand. Also the environment wasn't as welcoming as I would think for a place named Zen. However, that could also just be my perception and may be a great atmosphere for someone else. But the thing I didn't like is they set the coffee lid with the top on the counter and I was looked at kind of weird when I asked for another lid. I understand they want to show the drink so they don't put on the lid but for sanitary reasons I don't really like the drinking part facing down, maybe if it was on a napkin. But I'm an out of towner so I guess take what I say with a grain of salt. I do love that it is convenient, right across the street from the hotel. I might give it one more try tomorrow before I leave.

The ONLY negative thing about Zen Coffee is the lack of a drive through. I am a huge fan of this coffee shop and I dont even live in Nebraska! The drink selection is pretty comparable to most coffee shops. The breakfast treats always looked delicious, but what really sets Zen Coffee apart from the others is the service and the staff! Super awesome people! They have ample parking which is also easy to get in and out of. Its also located pretty close to the major parts of Omaha and Downtown. Great place to hang out with a friend or get your homework done. Highly recommend!!!

Edit since I can’t directly respond to the owner. I was not there with the person you have mentioned. Not sure what you are talking about. My visits have been not dealing with food either and directly with the coffee and customer service. The way you have chosen to respond shows a lot on what I have experienced in the coffee shop. My thoughts and experiences are valid and not to be made to hurt anyone but maybe provide an opinion and experience that needs to be out there. I don’t have anything to refund from today which shows that you are attacking those who leave reviews without getting what the customer experienced correct. Very unprofessional. The fact that you think I’m targeting you is very weird. I wasn’t even with the person you mentioned so therefore you have not addressed any of my concerns. Anyone can see your response is very attacking.
Edit again: you have changed your response multiple times. I have screenshots of your first response to me. It’s extremely condescending the way you talk with customers on a public forum so I will leave it here instead of taking it privately because the way you are responding shows a lot. I can also post what you originally responded to me as it is not like what you have settled on posting. I hope whomever is responding on the google page to me now is not the owner as this is absolutely horrendous customer service. I see other not so great reviews on here and you are kind to them, it’s very telling. I was not with the person you have mentioned then redacted, it’s very strange to me that you are ever changing your response.
Edit: please stop looking me up on linked in its very weird and I have screenshotted it.

I’ve been to zen about five times since they have opened. They are located not far from my house which is why I was excited. My excitement stopped once I started visiting the store. Their Instagram paints a very different picture of the coffee as it would be made with care and attention but that’s not it. Almost every time I’ve gotten a latte from this establishment it’s been either too burnt (the espresso was sitting for far too long, they should’ve disposed and redid the shot) or it was way watery (not sure why, probably measurements) Why would I not call and complain you ask? The customer service is another issue. I’m not sure why but it seems like every time I’m in employees do not greet those who walk in, which is automatically a red flag on service. They don’t say “okay your coffee will be right over there” or even “your coffee will be right out” they just walk away from you. They don’t even say have a good day which is strange since this is a small business and you would think customer service would matter when it clearly doesn’t. They are on their phones or have headphones in which is ridiculous. I’m just shocked at the level of attention the Instagram gets but not the coffee and customer service. Like someone else mentioned on another review there are a bunch more local coffee shops that are near that I would recommend before Zen.

Amazing coffee, great customer service, and comfortable atmosphere.
We are currently in the middle of opening a business next door and meet here OFTEN. The entire staff is just amazing. I had a group of potential employees with me the other day and we were all ordering a coffee and was going to go have our meeting while we were waiting on the owner to arrive, I decided to go ahead and order his tea and she made sure I had his order correct, "is this for the owner of *****? He usually orders it on ice" she didnt have to do that. She could have just let me get it out and WRONG. That's what customer service is all about.

Went here with some girlfriends to enjoy good laughs before one of us deployed. Ordered the HoneyBee and it was delicious and perfect romance of roasted coffee beans and sweet honey. Friends liked their drinks (came with a waffle!) and were happy with them. Loved the atmosphere and we are excited to come back and make weekly visits a regular thing once we are all stateside again!

I used to go here often because the shop is a cozy place to study and there are plenty of outlets. Sadly the last few times the drinks have been inconsistent and lacking flavor. I was also disappointed to see a change in the scones. The old blueberry ones were the best I’ve had but the new ones leave so much to be desired.

We were super excited to try Zen while passing through Nebraska. I will start by saying the coffee was delicious! We had a lavender latte and Carmel latte both with oat milk.
We placed our order at 7:25 while driving. The app said it will be ready at 8:05. We opted for curbside pick up. We waited till 8:05 and called they said they would bring it out. We waited another 10 minutes and had not received our coffee. Now several people have received there coffee which was brought out to them. I went inside at 8:24 and the lady at the front went outside to the car and asked our name again. I went around and picked up our coffee inside. She did not say hello, thank you for choosing Zen, NOTHING! This was not a Zen moment. Hopefully there online ordering process will improve.