Pickleman's Gourmet Cafe

I previously left a very positive review but over the last year my experiences have been quite negative. Food quality and service has declined precipitously. After waiting an hour for a salad (I'm approximately 1 mile from the store) it was delivered without utensils. I'm at work and have nothing to eat my food with. This is the last straw. I will likely never order from them again.

I really enjoy Pickleman's food. However, this location has been having some issues with customer service and accuracy for months. On more than one occasion, I have ordered food and either gotten the wrong item or items were missing. Also, delivery time has been very slow and inconsistent. For example, my company placed an order (ahead of time) to be delivered by 12:00 today. After not showing on time, we called to ask when it would be here. They told us there was a mix-up with the order, but they were "making it right away". It has been almost an hour and a half, and still, no food. I really like Pickleman's, but cannot count on this location to deliver timely and accurate orders.

I’ve been a customer for many years at this location as well as others. Always amazing food & quick! I’ve never been disappointed and all of their menu items are great! I also love the rewards system.

I order frequently and always spend 50 dollars or more and usually have wonderful experiences however about a week ago i ordered delivery and they forgot my tomato bisque soup. I called immediately and told them that it was okay if they just brought it the next time I ordered. So they gave me a credit for an 8oz soup. I ordered food tonight on the app. I did not call it I’m even though I had a credit I could use. I just placed the order thinking I would just use the credit another time. I ordered a pizza, Sandwhich, Chicken Baja soup, and a salad oh and a pickle. The delivery driver pulls up and is at my door with a small bag and says “we will credit your account we are out of pickles.” First off it’s sad you even got to pay for a pickle when the name of the restaurants name is picklemans let alone they run out. Okay whatever.. I then say I hope you have my pizza I’m the car. The driver said what kind I said look at the receipt it will tell you. He goes to his car and then returns and says he’ll go back to the restaurant and get it. Okay I said “do that and go ahead and get me that soup i have on credit. He said okay. I come in to find that I got a tomato bisque soup instead of chicken Baja. No biggie I try not to b*tch all that much because it just puts me in a bad mood. The driver finally returns and hands me my pizza. He then proceeds to tell me that the GENERAL MANAGER says “sorry we can’t get you your soup we are way to busy for me to look up that credit” poor driver was humiliated to tell me that. SHAME ON YOU GENERAL MANAGER GUY! I was very polite to your driver but may not have been so nice to you of that response came from your mouth to me. I tried to call no answer. I get it. Your busy. Probably because of all of that word of mouth advertisement I do. That’s okay. Two bad experiences in a row.. I have a bad habit of spending fifty dollars plus a week at your place but not anymore. God did for me what I couldn’t do for myself. I’ll save my money.. BTW that pizza was sent cold. HAVE A GREAT NIGHT! My exact message I left on every order placed. You know who I am. I hope you get it together before losing all of your business.

They called and made the situation right.

Good place for soup and sandwiches. I went with a family group so we had a variety of soups sandwiches and salad. The lentil soup received high marks and everyone liked the broccoli cheese soup. There is a choice of bread and ingredients for sandwiches. Sandwiches were very tasty. Many choices for vegetarians and vegans.

I'm from out of state, so I was really happy to have found this place. The service was fast and the sandwich was really good. I loved the spicy dill pickle chips. Wish I could get something like that back home.

I've never heard of picklesmans until I moved to Springfield, and to be honest, its pretty good!! They also stay open pretty late, which is nice for when you want a late night meal, but not in the mood for fast food. I usually go with a pizza or one of their many choices of sandwiches. But my favorite is the Asiago & Chicken sandwich with their olive oil & rosemary chips!

We’re outside of the delivery range by two miles but order once a week, so they’ve always been flexible with us as we tip the drivers well. We’ve been ordering from this location for over two years and haven’t had a problem until recently. I’m not sure if the management has changed or what, but we won’t be ordering from them in the future. Super disappointing.

Service was way to slow. Had to hold the servers hand to make my sandwich. The cashier seemed very unaware about everything. Sandwich bread sat unattended for too long . The manager/cashier never washed his hands. This was 8:00pm on Monday March 15th.

I love their Turkey Bacon Sandwich with added onions and giardiniera peppers! Also, their pizza is AMAZING!! Thin crust with nothin' but cheese, it's seriously so simply delicious!