BIGGBY COFFEE

This should have been a blip on my day but somehow their inefficiency put us 15 minutes behind schedule. We used the drive thru to order one 20oz hot coffee, upon pulling up to the drive thru speaker we were told to wait, which we did for nearly 4 minutes. Once our order was taken there was one car at the window, one car behind the first car and then ourselves. After waiting the initial 5 minutes we thought it would breeze by boy were we wrong. First car waits and waits and waits some more to finally be handed two drinks. They pull away and the second car proceeded to wait, and wait until the employee finally took payment. At this point we're thinking it's going to be quick to leave and we'll be on our way, it takes another 5 minutes from time of payment for the second car to also receive two drinks. It's finally our turn, and we get to wait to pay, finally pay thinking there's no way our drink isn't ready until the employee informs me our drink will be a few more minutes. A few minutes go by, a new employee brings me my drink but frozen, not hot. When I told her I ordered a hot coffee she seemed irritated I wouldn't accept the frozen alternative and went back to make the right drink. The hot coffee admittedly did come fairly quickly from that point on but the build up to receive one drink was a complete inconvenience and put me nearly 15 minutes behind schedule. I would not recommend this drive thru, I have not utilized the inside of the business but if it's run anything like the drive thru I'd imagine it's also a train wreck. Final cherry on top $5.50 for a 20oz caramel mocha coffee is a bit steep especially with this level of service.

The president comes to town and you put up a sign saying that you're not serving Republicans huh? I wonder if Biggby corporate knows about that. You not only lost a lot of money on that day but lost a ton of customers forever. Not a smart business move.

**Editing my original post: I was contacted by Biggby, and the manager offered me a free drink for all of the mess that happened below. She apologized profusely, and was adamant about this not happening again and how it WAS NOT how Biggby does business. I find it admirable that they humbled themselves to address the situation with their employees and offer a free beverage to me, which is why I changed my one star to a three star.**
Normally I'm a huge fan of Biggby, but this location has really gone downhill. I went in at 7:30 (about 30 minutes before closing), and no one even noticed me. I stood at the cash registered waiting on one of the two employees to notice I was out there. Finally they both came out from the back, after a couple of minutes, one speaking profanities because they lost something. I was a little put out just because Biggby's atmosphere is normally so upbeat and refreshing (that's something I love about Biggby). I really didn't want to be in there at all, so I awkwardly asked a question and then left. I dont think I will be returning to this Biggby in the future.

The blender doesn’t work as well as other locations (ice chunks). The staff wasn’t too kind, but not bad enough to really be considered rude. Their paper menu list is relatively short and unorganized. The overall service was just okay.

I love this location and all of the people who work here. My coffee is always perfect and my "fancy grilled cheese" is amazing! Thank you for being awesome!

Super sweet and patient with my big group trying to order. Shout out to Avery the barista she was great.

Very good coffee great experience and courteous help definitely recommend for a quick pick me up for some good coffee

This one is a bit better than the Hartland store but still nothing great. Unlike Starbucks, at least they butter the bagel for you. They need a better frequent buyer card and app.

Great staff, very friendly, coffee is great as well!(: Honestly staff made my day being so friendly in the drive through! Great job guys keep it up!

Amazing place to be at. Nice people. Clean. This place has a tastiest coffee ever. This place makes you feel full of joy. I love this place. They named a drink after me :) it's not on the menu. It's Apple juice with Carmel and with 3 shots of tonic and Carmel. I go everyday to get it. They are great nice people. :)