BIGGBY COFFEE

I am used to the Coopersville Biggby where a greeting other than "what do you want is used" and the ladies aren't bothered by customers asking them to do their job. The drinks are ok here that's the only thing keeping me from just not going. I don't like to start my day with rudeness

Went to get the new shark bite drink. We got four and we saw another person get one. None of them(5) had blue raspberry in them. They were all just strawberry. And the lady's working were not friendly or professional at all.

They were locking up half an hour early when we arrived, but kindly let us in. I got the chocolate chip cookie dough shake, very sweet just tasted like a bunch of sugar was dumped in.

Ordered two of the same iced lattes with no whip and one with an extra shot of espresso. Told them the order twice to make sure they heard correctly. They tried giving us hot drinks at the window which we then told them that’s not what we ordered. So we reminded them what we wanted again, emphasizing no whip on them. We then receive our iced drinks, but one had whip. We didn’t have time to wait for them to be remade once again, so we didn’t complain and just took them. Asked them which one had the extra shot in it before driving off and they seemed to not know what we were talking about even though we paid for it. They had all the information, reminders and chances to get the order done correctly.

Lobby is closed due to short staffing I'm sure. Speaker for drive threw was broken. 5 cars waiting in line, order at the window, one girl making coffee inside. Coffee is decent but you're better off going somewhere else.

Freezes are not mixed good. Very chunky ice...
Worse thing, that made me stop going to this location- something black was in my drink (ash looking) I came back through the drive thru and told them. They took my drink from me and quickly handed me a drink back. It was the same drink and you could see their finger print on the lid sliding up. They stuck their finger in my drink and got the black stuff out. I threw it away and never returned to that bigby. Worse one ever..

I get coffee here almost every morning. Unfortunately they've been having issues keeping baristas that want to work. Some mornings they are closed because no one came in or only 1 poor gal doing it all. I do like I get coupons or deals periodically. The best thing I like is the drive thru so I don't have to get out with my little one. He likes the donut holes(not always available) and magic milk. Would like the waffle breakfast sandwiches again. I enjoy their hot lattes, macaroons and the fruit freezes. My teens like the Redbull freezes.

So clean! Very comfy and spacious. Just a great hang out place

If you haven't had their turtle or coffee muffins yet, you're REALLY missing out! No issues using cash. No real wait in the drive through (and I had a large order). Friendly service. Good job!

Ordered egg on two bagel sandwiches this morning after waiting about 10 minutes in line, then waited another 5 for my order at the window.. drove away and found that neither sandwich had them and they were lukewarm.. not toasted. Figured it would be a further waste of my time to get back in line to wait another 15 minutes for the correct order.. there was 6 cars behind me wrapped around the building. Last time I stop at this Bigby. This is on the owners for having a terribly flawed process for order fulfillment.