BIGGBY COFFEE

I have been a Bigby patron since they were called Beaners... I will no longer go to Bigby fenton. In the last week I have had 3 poor experiences.... My experience goes as follows

On 12/23 my boyfriend came into the store to buy me a mug and a gift card, his description of the experience was "why doesn't anyone want to take my money and sell me something" while he was there he wasn't greeted or helped. Basically he was just ignored... He did buy a mug and a 25.00 gift card, he was not offered a cup of coffee (for buying the mug) or the "spend 25 get 25 promotion that Bigby is currently running.

On 12/26 I returned with my shiny new mug and my gift card. The mug still had the papers inside it it was so new. I was not offered the free cup of coffee and when i went to pay with my gift card they told me it had $0.00 on it. Probably should also mention I handed them my frequency card that had several cups already on it, so they knew i was a pretty frequent customer. NO ONE apologized or offered any solutions other then to return with my receipt. I paid with cash and left.

On 12/27 I returned to Bigby with my boyfriend, my receipt and my new mug in tow. After presenting the receipt they explained that there was nothing they could do about my gift card, NO ONE APOLOGIZED or even offered to sell me a drink. I was told that I could return the following day (Saturday 12/28) when the owner would be present, that maybe he could do something.

At this point my boyfriend ask about the free cup of coffee one gets for buying a new bigby mug, they agreed that they did do that but I couldn't have one. He then ask about the "buy 25 get 25 promotion" as he had a receipt for nearly 50.00 in his hand from 12/23... He was told that it was a coupon booklet and he also wouldn't be getting one of those but we could return when the owner was there and maybe he could do something about my gift card.

In the end what i really wanted was a cup of coffee, again no one offered to sell me one or give me one for my troubles.

Im just really annoyed that this happened. I should have ask for the Starbucks January Latte mug instead, as when Starbucks messes stuff up they are ALWAYS right on top of fixing it.

Bigby fenton has lazy employees who just really aren't interested in providing a 5 star service regardless of the 5 star price that they charge.

At this point I just want the cash back for the gift card and to return the silly mug, as I'm no longer interested in running around town advertising their business with an overpriced travel mug.

15 minute wait with only 4 cars in front of us and on what planet is this a mocha latte? :(

I love Biggby coffee and have very specific stores I visit often. Thus being one of them. They remember my order and are amazingly personable.

Greatest baristas anywhere! Super friendly, know their customers well! Many times I come in, they start my drink before I order! Thanks ladies!!

Service was horrible, the workers were far beyond rude. Took 20 minutes for two iced coffees and there was nobody ahead of us. They shut down blenders over an hour before closing. 10/10 would NOT recommend. Doesn’t even deserve 1 star.

Amazing as always. Girls that work here are all super happy and friendly all the time. Parking lot needs work but that's not they're fault.

I love stopping here before work. The staff is quick enough to get you in and out in the morning. They're also friendly and like to strike up a conversation.

Very good customer service

Card readers were freezing so it took way too long to get thru the line. There was only 1 car in front of me.

Biggby is my go-to coffee shop in Fenton. The staff are all very nice and the coffee is always hot and comes out quick.