BIGGBY COFFEE

I always like going in here for an afternoon work session. They have great snacks and awesome coffee. I think they can do a little work to helping with the Comfort level 4 people there doing work. More plugs and tables would go a long way.

Luke is life. That is all

Slow drive thru with no apology. As someone else commented, they charge for water, which is ridiculous when you're already spending $5 on a coffee. I've never had any other Biggby charge me for water.
Won't be going to this Biggby again. Got an iced breve latte the other day and it tasted like milk, no espresso. I returned it and asked for a new one and one of the employees asked rudely "have you ever had breve?". I said yes, that's all I drink there. Very rude. Starbucks from now on.

I visit this Bigby at least a couple times a week.

The staff is mostly friendly, but the General Manager is not friendly. She comes across brash stressed and annoyed. I imagine many of the issues in this store are rooted in her or maybe the pressure that she feels.

This Bigby charges for water. Again, I come in multiple times throughout the week, and every time I make at least one purchase. Charging for water is annoying as it is, but to charge a loyal customer who is spending money often seems counter intuitive to me.

The staff is trained to push product when a customer is ordering which I understand - at the same time it gets old, is annoying and glib.

I had an experience when getting my one free coffee refill where I was confronted by a barista who mistakenly believed that all refills cost $1.50. An easy mistake for a rehire not up to date on Bigby’s policies. It’s not his mistake that is annoying it’s the general air that is inherent in this location.

These infractions are minor, but it’s the principle behind them that frustrate me. It’s apparent that this location is being run to make money at all cost even at the expense of a loyal customer. This store would do good to shift their approach to building a loyal customer base, striving to create pleasant experiences and rewarding those that are loyal.

They were very busy but kept the longer moving and got the orders right! They have an adorable tip jar war that changes often!

Not a fan of fancy coffee shops but I love this place its my once in a blue moon treat. Love they are locally based. Shhh just don't tell I go here I have a son who's a barista at a Starbucks.

First time trying the place.....not sure what the hype is. Because it's Michigan brand? It's coffee, it's ok. Staff were nice and explained their boards and stuff to me. Meh, I'll stick to my Tim Hortons down the street.

Anytime I need a little pick-me-up I go here! Such good coffee, such good people, truly artists of their craft!

Friendliest staff I have met at a Biggby. Genuinely pleasant. Not even a hint of that false friendliness like other coffee houses I have been to.

Drive threw is a little odd, but good service.