Peet's Coffee and Tea

The customer service we received was extremely discourteous when we requested for small coffee. They only had medium and large coffee cups available.When we inquired about receiving a small coffee in a medium cup. The Barista insisted that they solely offer medium and large sizes. The price was not the issue, rather the unpleasant demeanor left us feeling irksome. Date : 4/16/2023 time 6:15pm.

I highly recommend this place soley on the customer service we received that day. We'd been on the road for a few days and needed a caffeine boost for the last leg of our trip. The barista was chipper from the beginning. We, being new to their establishment, asked her some questions and got her opinion on some drinks. She was versed in the product, and offered the benefits of each drink. Unable to decide, we chose to get her favorite of the options we thought about. Maaaaaannn, when I say I'm not a coffee drinker.... these were DELICIOUS!!! I ordered an iced white chocolate mocha. I forgot what my mom ordered, maybe a cappuccino. They were just what we needed to finish the trip! Starbucks is overrated. If you get a chance to stop here please do!

Woke up this morning and before heading out on the road I wanted to try the Peet’s coffee shop. A friend recommended the brand long ago and I rarely see them. First time here and I had the absolute best experience. The elderly lady who works here was super nice and gave me and my fiancé the best customer service experience we had in a while. The iced latte I ordered was delicious. The ones who claim the lady here is rude are more than likely the customers who come to places like this and think they are entitled to quality service. While giving good customer service from places like these are the goal, but when you walk up to a worker who’s working, at 6-7am in the morning, BY HERSELF, and you have the audacity to give her attitude expect her to return the favor. She stated that me and my fiancé were nice to her. So your gonna get back what you dish out. Don’t be rude. If your gonna have that much of an issue go to the store or somewhere else. Also Their menu is limited and the menu they have up they can’t change. For example their honey lavender latte isn’t available. I hope to see this lady again who was working 7/30/21 around 6-8am who made my latte because I know I’ll get good service from her.

I needed coffee, and I stopped there to use my Peet's prepaid card.
But I couldn't use my Peet's prepaid card there.
Because they said they don't accept Peet's prepaid cards.
Then they asked me for another payment method so I used my credit card.
If I can't use my Peet's prepaid card at Peet's coffee, where should I use it?

Nastiest, meanest people in customer service I’ve ever experienced. I asked if they could heat up a sandwich and she yelled at me that they have to. Ordering anything felt like it was a burden on them to answer…

As everybody said would give less stars if i could. I got medium latte for 6.5$ and she said no half and half and she lied. There is a gallon or so at the counter and she is super rude. Could get Large size latte with half and half in Starbucks for same price or less. First and last time stopping here for coffee!

I walked in, ordered a holiday spice cold brew coffee latte and wa given a normal coffee, was all good cause it was coffee. but we waited for another 10 minutes for my mothers coffee who she ordered before me, 10 other people got their orders before she did. Then I looked down at my phone and there was marker on it, then I looked at my hands and they were green. My mom VERY politely asked what kind of marker they used on their cups and the lady responded “Well I don’t know, it’s not permanent.” Very snarky, UN CALLED FOR!! Then she followed up with “you can always just go wash your hands.”… which- isn’t the point. I should I have marker on my hands after holding a cup of coffee. My mom responded in “that’s not the point, my daughter shouldn’t have green hands.” This lady proceeds to say “just take your coffee and go b.I.t.c.h.” this escalated very quickly. As we take our coffee she proceeds to say “that’s what your husband divorced you!” Yet again…very uncalled for.. all we asked was what kind of marker you used on your coffee cups for it to transfer onto my hands.
If you hate your day job that much you should just go and keep your night job if you are to act like that towards a customer for asking a simple question. Very disrespectful and disappointed.

Coffee was more expensive than it was worth. Small cup of regular black coffee was worth about 5 dollars and the workers were extremely rude. Not worth the price.

Would leave less stars if i could. Ordered Americano with steamed half and half. Lady at the counter said nothing charged me 5$. Got something else, asked the barista she goes we don't have half and half. Seriously? And you couldn't say that when i ordered so ill just not buy? Then they were rude about it. Left that drink there and walked out. Rudest people ever, don't bother trying.

Would not wait on us 30 seconds after "closing," even tough I was in line before closing. All I wanted to purchase is an apple for my granddaughter.