Baltimore Coffee and Tea Co., Inc.

I don't drink coffee, but my husband says the coffee is great. I love going because of the atmosphere and food. :) Everyone is so friendly. The muffins are the best I've ever had and the breakfast sandwiches are delicious. Highly recommend.

UPDATE: 10/2/21- Today was the last time I spend money at this establishment. The last three times I have gone and ordered a coffee, it has been an unpleasant and frustrating experience. The staff are always changing, the new staff seem improperly trained and unfamiliar with what customer service includes.

Today, my frustration of a bitter and burnt late, spilled over to the need of a fellow customer that went 20 minutes without any assistance or acknowledgement at the beans counter. She was being very patient and wasn't even acknowledged by one of the three staff. I became so upset at how this once welcoming and friendly, customer driven coffee shop has become a place where they don't take the time to train new employees properly or even have a manager there overseeing staff.

I went up to the customer and asked her if she had been assisted, at which she confirmed she had not. I then proceeded to get the attention of the employee working at the food counter, who was the obviously more senior employee, and told her she had a customer waiting for a long time at the bean counter who had not been assisted.
The weak apology from that employee and her instructions to the new individual that was making the coffee was not ideal, neither of which still acknowledged the waiting patron nor apologized to her. As I passed the patron she gladly thanked me for my help.

I was flabbergasted and really upset by this situation. I wanted a new unburnt late but due to only 3 staff (1 of which was unseen in the back sporting green hair) there was a very long line of people waiting. I decided then and there, it wasn't worth it.
I threw away my $7 burnt late and said goodbye to Baltimore Coffee and Tea.

To the manager and owner, what I experienced today was unexceptionable and could have easily have been rendered. I was very fond of your store, service and coffee. I am now very saddened and hope that your future returning customers don't see and experience what I did today because if they do, I fear you will also lose their business to the competition down the street. Farewell.

Old Post below:
Great coffee and tea house. Plenty of variety and friendly staff. Great pastries but also sandwiches and soups. Atmosphere is laid back but limited seating, though great outdoor tables too. A local delight.

Great-tasting coffee with a good atmosphere. You can get a cup of black coffee for a little over $2 with refills. The refills are self-serve, and you can choose between several coffees, including decaf. The staff are friendly, and the place always seems clean. Customers are friendly as well, and we almost always see at least one regular who we recognize when we go. As if that weren't good enough, they have probably at least 100 varieties of whole beans that are on display and available for purchase. Not to mention lots of loose-leaf and bagged tea, other coffee and tea drinks, pastries, and plenty of giftables. It has quickly become our favorite coffee shop. Good prices, great coffee, and the perfect balance between Starbucks and small ma and pa shops.

Great, local coffee place. Very friendly staff and consistent food and drinks. I highly recommend the grilled cheese! Their fruit smoothies are rather tasty, but my go-to has been their mocha latte. Delicious!

Worst bacon egg and cheese sandwich I've ever had. The bacon was over cooked, eggs were under cooked and the Croissant was extremely dry. I also ordered a fruit cup which was expired by 4 days and was horrible. They offered me another cup of fruit and that one was expired as well. The only good part is the manager was nice. Go to McDonald's and save your money!

We got a cappuccino and a cafe latte and they were really bad. The espresso was way over extracted and made the whole drink bitter and undrinkable.

Lox bagel was good though

The people there are so nice, and they know me by name. The best customer service I have ever had !!! The food is also amazing, and same with the coffee. Recommend going there all the time!

Iced coffee was horrible. Tasted like it had been sitting for days. Even with cream and sugar there was no way to mask that taste. And almost $6 for a small? What a joke.

Didn’t like the coffee so I had someone remake it for me. The manager was able to refund me & also asked if she was able to make it for me to try again. I thought the manager and everyone inside was nice, just didn’t enjoy the coffee. Smelt and tasted burnt to me but might just be the type of coffee beans they have or the way the coffee is supposed to be.

The people there are very friendly and welcoming. One of the women explained their coffees to us and pointed us to the samples of the coffee sense it was our first time there. They had all different kinds of bagels to have with the breakfast sandwiches and they have different flavored cold brews. Also all there coffee flavors are made with extracts and not from syrups so they are perfect for people doing low carb.