IHOP

We should have know that there was trouble when there were so few cars in the parking lot on a Saturday night. We don’t live in Dodge City so we didn’t know what to expect and it was our first time. We’ve been to other IHOP locations with no issues. There was almost nobody inside the restaurant when we got there. We waited to be seated for 10 minutes. One employee couldn’t be bothered to even take his hand out his pocket to get our silverware when he did finally seat us. He walked around for a bit before he decided to ask us how he could help us. We wait for another 10 minutes for someone to take our drink order. Actually getting our drinks took some time, too. We had a large order (there were six of us) so we expected some time... an hour was very surprising to us. When we got our food everything (and I mean EVERYTHING) was either cold or merely lukewarm. Eggs were undercooked. All the employees stayed mostly in the kitchen. The only female employee stayed talking with someone almost the entire time we were there. Our waiter didn’t offer refills. We waited for a check and decided to just go wait by the register because it was taking so long. And again, there were only 3 other sets of people there. They weren’t busy. When we were waiting for a check, a couple was seated behind us. They waited 10 minutes for someone to get their drink order. Nobody came. They asked the woman employee if they had enough help and she ignored him to talk to another table about presents. The waiter that seated us that couldn’t be bothered to get his hand out of his pocket saw the couple behind us standing to leave and he turned around and walked away like he didn’t see them. That is when I realized they just didn’t care. It wasn’t that they were busy or short staffed, they just didn’t want business.

The was okay the hashbrowns were greasy but the BLT was on point. Service was great and the atmosphere was okay

09/17/2021, arrived before 10:30, waited to be written on wait list (lunch for 2) for about 5min. Restaurant empty, people waiting to be seated up to 30mins. Girl seating people, apparently didn't say my name correctly, so we didn't respond. People after me went, and when a group of 2 after us was called, I told her we had been waiting and didn't know if we had been called. She ignored us. Looked at list my name wasn't there. Another person came and asked us, we told him. When he went and asked the waitress, she said she'd never seen us so our name wasn't down and walked back into kitchen. Very unprofessional behavior.

My pancakes weren’t even cooked all the way. Waiter never came and gave us refills and we were there for an hour and fifteen. Didn’t give us full things of coffee they didn’t have changer at the register.

we had breakfast on may 19th 2022 - amount of bill was 22.69 I added tip to total of 27.00 which means 19% for no special service. Back home in Austria I saw on my statement they charged me 30.69 that's a fraud - even the amount is not very high I don't want to be cheated. I tried to contact IHOP but the blocked any conversation with Austrian IP - can you imagine that???!!! what kind of customer service is this?? I'm so disappointed!!

Worst experience ever!! Took 30 minutes to get seated. They told us that we couldn’t put two tables together because of “social distance” 8 people for a little booth ??? The girl in charge (morning shift)was really nice with us but our waiter not so much...
They need a new manager!! Someone that actually cares about costumers

My family truly enjoyed our dinner tonight. Our staff and service were completely on point with amazing food! We will be returning to this location again.
5 out of 5 stars in my book.

Been here a few times. My wife and my mom like IHOP, I myself am not a big fan. The food is always just ok, the service is just ok, for the price I'd rather go to Village Inn, Perkins, Waffle House, Denny's

I ordered the chicken fried steak, eggs over easy, my wife ordered eggs over easy with toast and hash browns, we sit for 45 minutes with literally 3 tables seated in the place. When we did get our order it was ALL wrong and the food was cold, like not even warm to touch. Don’t know what they had going on but the joint was empty so there was no excuse for the service.

If i could rate it 0 stars i would have.. These are note of our experience while we were there at ihop..we arent from dodge city. But here is our review..
We stood there 10 mins b4 they took our name to wait for a table. Watched a guy stand there 10+ mins to pay for his ticket.
It smelled awful in the restaurant. No one was seated social distance. The table next to us waited over 20 mins for thier food. It was only pancakes and eggs.. Another guy is waiting at the register for now 15 mins. Theres been 2 tables that needed cleaned since we been here. Now 30 mins.. Still didnt get our food.. The wait staff shirts wasnt presentable. No aprons but a couple. Tables and chairs were wabbly. 45 mins later still no food...another table sits 20 mins b4 being cleaned..another table of customers stand at the register waiting 15 mins to pay..waste of money.. The food was horrible. Couldnt even eat my burger or fries. All fries were over done. The buns on the burger was burnt. My sons burger was nasty. My husbands burger looked like it was chopped up and put on the bun..will not be coming back to here when we pass through there again.