Perks Coffee and Gift Shop

Coffee was really good! They were really nice during the busy convention.

When we went to get another coffee the next day, the gentleman at the counter was very rude for no reason!!

I asked for 2 caramel macchiatos…. I guess he misunderstood me and only gave me 1. When I asked where the other one is he YELLED at me saying I only asked for one. It was unnecessary and I’ve spent a lot of money at this hotel this weekend as well as the coffee shop (Anime convention with 4 teenagers) I don’t feel like a simple misunderstanding should have resulted in such an emotional manner.

Will definitely come back to the hotel. But will pass on the unnamed Starbucks coffee and support a shop that has much better customer service.

Employees were friendly, only thing was that nothing in here is priced which made it a guessing game for expense purchases. It would be nice to have digital pricing if they don’t want to label each item. Other than that, it was nice that they are open late and had a good variety of items.

Better than average coffee shop right inside hotel lobby, with decent selection pastries sandwiches etc + beer/wine/juice etc. Good espresso not avail at the breakfast buffet. Great service.

5:30am coffee was good.

I have always said that service with a smile makes the coffee taste better. Nice little spot based inside the Hyatt O'Hare. Got freshly made hot sandwiches at 2 am (after American Airlines cancelled our flight without a real explanation, just many contradictory statements but THAT is a story for another day. I need a few pages to rant about AA and their complete lack of professionalism). Back to Perk: I'd go back again for sure. There's options of hot and cold snacks, vegetarian, healthy options and Starbucks coffee

Great service, good coffee and lattes. Shop isn't overly priced.

Disgusting price gouging. I purchased a Hint water here three different times at $3.73 on several different days, which alone is ridiculous. But then on my final day it miraculously went up to $5.01 and everyone was confused and claimed it had to have been $5.01 every time and I was a moron. My “Starbucks” coffee also was a $1.64 more the same day.

Expensive, as you'd expect from the location, but not as bad as many hotel coffee shops or restaurants. Good quality, sells Starbucks coffee. LONG hours! Just off the main entrance to the Hyatt, inside.

Best coffee shop/gift shop in town. they open 4am and close at 2am. great people Starbucks products its awesome!

The chai tea soy ( latte sub) was the bomb!