Beans & Brews Coffeehouse

2 pm no customers in drive-up line so I pull to window. Nobody there to take my order. Wait for minute. Nobody. Beep horn. Nobody. See 2 girls chatting in back office so knock on window. Nobody comes so I knock again. Gal comes to window & instead of taking my order she says "we order back there" and gestures to intercom in parking lot. "Can I place my order?" "You place your order at the intercom. I left without placing an order. Will not go back, ever. Other shops have better service.

Just there today 8/29/2021, ordered two iced and one frozen drink. The girl with glasses, freckles, and Curley brown hair tried to tell us we ordered frappes for our iced drinks and acted like we were lying. Beans and brews makes my favorite drink but will probably have to stop going there, I don’t like being treated like a liar, having words put in my mouth, and being stared at blankly while trying to nicely explain that the drinks were wrong.

Strung out rude red-headed cashier. Slow to even acknowledge us clearly waiting at the window, let alone open it to take our order. All in all, the whole order took more than 10 minutes to come out and we only received two out of three drinks ordered, one of these not even being correct. The cashier failed to listen to detailed and very specific requests on the three separate and very different drink types requested. We were on the road and under strict time constraints for critical surgeries in Salt Lake-and had been on the road for several hours, already. She took it upon herself to delete the first of the three different orders, which was for a large hot 5 shot espresso with heavy cream-only coffee with no sugar content. The second drink order was for a medium mango smoothie for my son. The third drink order was for a low-sugar, medium three-shot espresso in an eggnog flavored coffee with only a little caramel drizzled on top of the whipped cream-coming, instead, with what seemed like extra shots of syrup and little or no espresso.

I don't know how she got in her head the first order was to be deleted, seeing the three of us and watching me ask them what they wanted after giving her my first drink order and watched her punch in in on the console She handed us the second and third drink orders, saying she had deleted the first order thinking I no longer wanted it. Her manager called it a "miscommunication". There was no offer to refund as the manager "didn't know of a way to return charges to a card." There were no miscommunications. The problem was less-than-poor customer service beginning with lack of interest in serving waiting customers compounded by absence of listening skills, absolute refusal to provide drinks as-ordered, and ending with bad judgment in both making erroneous assumptions concerning our intentions and an apparent unwilingness to make it right.

Assuming and fulfilling an order completely different from what had been spoken clearly and specifically was in no way a "miscommunication". Refusing to refund the charges to my card was simply bad customer service. A call to "corporate" yielded zero response...it is apparent the numerous issues with this business clearly start at the top and trickle all the way down-evident in their hiring selections, training, operations and "policies". Between our visit experience and this review, far too much of our time and money has already been invested.

Couldn’t get the drink I wanted because they turn off there machine an hour before close. I was told this 50 minutes before they closed. The coffee I got tasted watery. What a rip off. Bad customer service and poor flavored coffee. Beans and brews never again. Wish I had read the reviews before hand. I see you have responded to a lot of poor reviews that you will contact the operator of the store. Apparently that’s not working since both of my complaints have been mentioned in previous reviews. To bad the issues weren’t fixed before you lost another customer.

I got the Blended Chai Latte, very yummy and appreciated they had almond milk! Very kind and courteous workers and quick service.

Why I mostly visit Starbucks for my morning coffee. I am never greeted with a good morning! Or what are your plans today? I'm never asked if I'd like breakfast. Just total at the window, sign this receipt. And I often dont get a pen to use. They hand my coffee to me, their backs half turned while they converse with other employees. No, thank you, have a great day. And drink quality is always lacking. I wont be returning to this location. Hope a manager sees this and takes his or her staff to the next level. Because it is definitely needed.

This was a a definite score! Thankfully this place was by our hotel. The ladies working were very friendly. The lady helping us had an eager to please attitude and made a great cup of java. Their coffee was delicious. No bitter or burnt after taste (cough Starbucks cough). If we are ever in town again, we will definitely stop by again. It was adorable and warm inside. I didn't want to leave.

Coffee and food was okay. Staff could maybe learn how to be more friendly and not act like customers are ruining their day because they place an order.

Pretty good coffee. Would say that it is pretty middle of the road in flavor and quality. Good drink options and variety. The venue space is very nice. Seemed to be a nice gathering space. A couple of tables had small groups enjoying conversation over coffee.

I go here almost every week before I go to school. I really love their iced Carmel cielo! The staff is always very nice even if they are busy. Really cozy and nice place!