Union Roasters • Coffee • Waffles

These people really know their coffee, and it’s very visually appealing inside! I know it’s such a millennial thing to say and I’m rolling my eyes at myself, but I really wish they would carry oat milk. I can’t put my finger on exactly why, but this place isn’t even in my top 3 coffee shops to go to in CDA, which is why I’m giving it a 4/5.

No masks!!!! This place was great, the coffee was even greater. We couldn't stay long but we looked around and we said "no masks!" And a nice man said "welcome to freedom". This is a dream come true when it comes to coffee shops.

the QUICHE! OMG the quiche. well worth the stop for a coffee and quiche. the berries and whip waffle was amazing and I really likes the maple glaze cinnamon roll. just passing thru from Spokane to Montana and the quick detour was absolutely worth it.

The coffee was amazing! My waffle had a good amount of fruit, but I thought there was too much whip cream. Love the vibes in this place!

Great coffee. If you enjoy 3rd wave, single origin, carefully roasted (not burnt), etc coffee, give it a try. One of only a few places in the area.

Delicious coffee and awesome owners/staff😉 Baked goods are also yummy and the environment is super cool! Highly recommend!

Not very accommodating and if I could zero start them I would. I used to love buying their waffles not anymore.

I was really excited to go to the Grumpy Monkey in Coeur D'Alene on 4th st, because I had always heard great things about it! I've seen the cute Instagram pictures of folks enjoying coffee and adorable macaroons in this quaint hole-in-the-wall coffee hut, and I was ready for my turn.

I walked in one morning with my fella, and ordered my normal brew. I asked the barista taking my order about a tea flavor they had on the menu, and continued to order my coffee. After taking my order the barista starts to make our drinks and I'm standing there enjoying the local art and vibe of this place. It really was as cute as the pictures i'd seen! I noticed the barista brewing some tea and at first I thought somebody else had ordered it but didn't notice anybody else in line with us. I looked nervously over to my boyfriend, and he returned the same confused glance. I then gently asked the barista if this tea was brewed for us. "Yeah, you guys ordered the 16 oz!" I explained to him that no, I did not, I had just simply asked about the flavoring. He then insisted that I must have ordered the tea, sounding a little more abrasive than I thought he had meant to. I repeated that I did not order any tea, confusion sweeping across my face.

Apologizing in realization he said, "Oh, I'm sorry! No, I charged you for that." He then walked me back over to the register realizing the mistake. I assured him that he was alright, that I remember making simple mistakes during a busy time, or even when my mind was not at work on early mornings. I pardoned the notion, laughing a bit about it with the young man.

The other barista finished our actual, drink orders, the other barista joining her shortly after our drinks were sat on the bar. I stood there waiting, drink in hand, thinking maybe he was waiting for his system to load (he WAS using an app on his iPad for the pay system...)

He continued on leaving us standing there for over five minutes.

Obviously befuddled I asked my boyfriend if he could ask for my change as I started the car. I was pretty much done at this point. It's one thing to mess up my drink order and charge me almost five dollars extra for something I didn't even order or want for that matter, but then to go and fuss about on the cash register for a bit and not return my cash?

My boyfriend explained to him that we had paid in cash, in which the barista replies that he thought we had paid on a card.

I was caught completely dumbfounded, as I work customer service myself and am familiar with that type of cashier system he was using. Without reviving a card for the second time you can not refund any amount back onto the card. The system doesn't keep track of card numbers and you certainly wouldn't be able to track the last payment after a cash payment, which I had done.

I became extremely frustrated as I realized that he had not even accomplished returning the money onto a "card." He must have realized that he wasn't able to do that and turned away knowing he hadn't returned the funds and said nothing to either myself or my boyfriend.

I took my cash from the young man and stormed out the door.

I felt bad making a spectacle of him at his work place, but I was completely flabbergasted at the amount of attention this young man did not pay to customers.

I was extremely disappointed with my first impression of this establishment, even more so based off of the predetermined excitement of the venue. Your customers are what makes you a business, and if all else I just hope that they key in on teaching their employees the values of active listening, and order assurance.

Can't say i'll be visiting again, it's shame.

It looks like the coffee Barista was working alone, and probably could have used a hand. They had run out of drip coffee, and if I wanted to have a regular cup had to pay for the more expensive pour over cup. Pour over also takes quite a bit longer... So long wait.

One of the images, shows a coffee roasting machine. They do not roast on site. Let me repeat again, they do not roast on site. Felt a little like false advertising.

The pour over coffee was good, but pour over coffee is fairly bulletproof. My main area of disappointment however was when the Barista made the coffee, he chose to switch the type of coffee used to something that we have not discussed. At first, I thought that whoever did the tasting notes was a hack. Then I discovered that the coffee I was drinking was actually a different blend. The whole point of trying the coffee, was to decide if I wanted to buy some of the whole bean. Suffice to say, I have some mixed feelings.

Their foam designs made my wife smile and food was good too!