Form & Function

First time here and likely won't be back. I ordered a London Fog from the woman behind the counter. It was missing the vanilla syrup so I mentioned it to her. She told me that I should have told her I wanted syrup when I placed my order because it's an extra charge. I replied that I ordered a London Fog which is an Earl Grey tea w/ steamed milk and vanilla syrup. She again repeated that next time I need to tell them in advance. I just looked at her like "is this for real?" I can't even fathom having that attitude toward a pleasant customer even if you are correct. But the fact that she didn't even understand that the London Fog comes WITH vanilla syrup... smh.

Tried one of their hand poured coffee’s last time I was in Boise. It was awesome! Love the style and vibe of this place too. Definitely check this place out next time you’re in town.

Ethiopian espresso was great; well balanced and sprinkled perfectly. The croissant was buttery flaky and perfect. I wish I had gotten here earlier. Barista was nice and really took care of the coffee.

My husband and I were very excited to try this coffee shop, but unfortunately it was not what we expected. We had to wait for our barista to finish up using his phone for him to take our order. After we ordered he proceeded to take two more orders after us. We waited and eventually sat down to wait. We noticed the people who ordered after us got their drinks before us. We kept waiting and we soon realized he was cleaning up and announced that they were closing in 2. We arrive a bit over 20 minutes before closing. We were quite upset he forgot to make our drinks. I get it, mistakes happen, but the whole experience was not okay. We had to ask him about our coffee. Aside from everything the coffee tasted great, you pay a bit more for what you get but that’s okay. I felt like they used quality ingredients so I’m more than happy to pay a higher price. We left and walked over to Trader Joe’s and the cashier asked where we got our coffee. She said that Form and Function had really good coffee, we agreed. Unprovoked she said it was a shame they have terrible customer service. I was speechless to say the least! According to other reviews online it wasn’t just an off day but a common occurrence. I was hoping to find a local place where I could buy quality coffee in large quantities, but this place isn’t it. I hope to change my review if I return.

Absolutely my favorite coffee spot!
-In the summer, their lavender lattes are delicious and all of their other flavors are amazing as well.
-Their vegetarian breakfast burrito is filling, yet light and also very yummy!
-The atmosphere is awesome & whoever is behind this coffee shop I'd guess is very smart as their processes and systems they have in place to make it flow are highly efficient. The style is also very warm and modern.

One of my favorite coffee houses and within walking distance of where I live.

Hipster coffee shop, great drinks, small breakfast menu is awesome. Knowledgeable staff and have always been friendly. Cool spot to hangout, modern vibe with an open concept makes it a little loud sometimes, not excessive, but not a sleepy coffee shop. In my regular rotation of coffee shops.

I tried Cortado on Ethiopian coffee. Great taste. Recommend. P.S. Croissant was not today freshnest

It certainly LOOKS nice, but I felt that the coffee tasted as if the weird plastic cup it came in hadn't been sufficiently cleaned in the dishwasher. Both my friend and I felt something was a bit off with our coffees. However, the pastries were quite good.

We got the coffee flight (horchata, espresso, pour over), it was good. Really liked the ambience. They were out of nitro and all cold brews which is our normal go-to.