Z Beans Coffee - Downtown

Every single time I come to the downtown location the staff members are extremely slow in taking and filling orders. They never seem to have the same training as one another which mucks up the whole system of ordering and receiving food.

Today it took nearly 15 minutes for two people to make two sandwiches which come mostly pre-made already and when I got to work and sat down to eat the sandwich wasn’t even made correctly. This is not the first time they’ve messed up my food order and that of others in my parties.

The only reasons I keep returning is because the coffee is good, it’s convenient for my live/work situation and I want to support local, but this location makes it extremely difficult to want to come back each time.

I hope the training of the employees improve but I would not be surprised if nothing changes as these issues have been going on for over 2 years of me visiting this location.

I will gladly change my review if I see improvements.

I really like this place. We sat here for hours on May 28th 2021 when Tyler Perry was filming his movie. They were very nice and courteous all day. Great smoothies and chocolate chip cookies too. I will return❣️❣️

When I drive down south to Middle Georgia I always make it a point to stop by the Z Beans downtown shop. The staff is amazing and I am always amazed at the wonderful flavor assortments available , fresh and made to order..

We stopped in today, July 4th, around 9 am. I want to start by saying the coffee and gluten-free breakfast sandwich were great.
I will say that I was very put off at the service. The line of service/production is a little confusing since the register is located after the food prep counter. So, when the woman behind the prep-counter asked what we would like to eat, the young man behind the register told us to wait to order so it wouldn't be confusing (for who, him? Seems pretty simple...), and was rude and gruff toward his coworker. I almost asked him why she couldn't help us (there were only 2 other customers in the building) because he was the one holding up the line, but I decided to keep my mouth shut as I didn't want her to catch more hell. It was clear she was pretty new but was focused on greeting and trying to accommodate waiting customers. By the time we left, there were two customers who had been waiting close to 10 minutes to order (there was no line) because of the dramatic inefficiency of this young man and his awful lack of communication with his coworker. It might be helpful to switch their roles because she was much more in top of things than he was.
Honestly, from what I saw, her personal and organizational skills far exceed his, not to mention how unprofessional he acted toward her. I don't want this to affect anyone's job security but perhaps more training on efficiency and how to treat people is needed - DEI, people!

I'm not sure what happened. Is this proof that Georgia just doesn't get the concept of coffee house culture? Macon has but precious few coffee shops, and they can't make a go of it. Now Z Beans is closing at 5 PM! This means that there isn't any living thriving coffee shop culture in Macon at all. In LA, San Francisco, New York, Chicago, Boston and even Cleveland there are artists and students and intellectuals hanging at coffee shops through the week, past midnight. There are open mics where any person can get up and sing, rap or read poetry on any topic, 7 days a week without getting the approval of Lil' Southern Miss Country Club Etiquette Bible Society Foundation Approval Committee. Mercer Students, since they are only allowed to read one book and have curfews and wear Abstinence Rings aren't allowed to participate in coffee shop culture apparently, so even the Z Beans on Mercer Campus is not well supported after 5pm apparently. I'm not sure if it's a failure of Z Beans to market their brand properly or a culture resistant to free thought and expression, but either way, this is one more way Macon sucks.

As soon as you walk in the door of Z Beans, you're greeted with the smell of roasted coffee beans, and mouthwatering pastries. The seating is comfortable and spacious and the coffee is so smooth and roasted to perfection. It's the perfect place to study, read, catch up with friends, or get out of the summer heat. The employees are personable and welcoming, and the owner is more than willing to talk to customers about the product and it's Ecuadorian origins. Seriously, you do not want to miss out on Z Beans!

Great costumer service, no wait, and one of the best Mocha coffees I have ever had. Plus they had two different roast options. I love dark roast coffee, but most places don't give a choice for Mocha drinks. I will definitely be back.

Great pit stop if you are driving through Macon and don’t want quick gas station coffee. Just 5 minutes off the interstate, the coffee is the best I’ve had, and the people are great. Definitely order the cinnamon rolls if they have some available.

Great coffee and with a cause! You just can't beat that!

I was in town just for the day and needed to pass some time, I was looking for a Starbucks when I found my way to this lovely coffee shop. I'm soooo glad I didn't find a Starbucks because I would have missed out on a fabulous cup of Cafe' Con Leche, a tasty muffin and pleasant service.

The dining area was large and spacious, quiet and comfy! Oh and did I mention the great coffee! It was soooo good!

If I make my way back to Macon, you bet your bottom I'll be back in this spot. I'd be ecstatic I'd the owners expanded and brought a shop to Augusta!

My wife and I each got their Chai tea latte. They were delicious. Friendly staff as well. The environment and seating is nothing special. They could improve the interior. The pastries all seem to be store bought with nothing unique. The menu was difficult to sort through with so many options written in the same font /colors all crowded on a chalk board.