Vanessa's Coffee Shop

The food and atmosphere are great. My past visits had been great service experiences, the reason of my 2 stars for this visit is the bad attitude from the lady delivering the food to the customers at the counter. I ordered 2 waffles meals for kids and I specifically ask for Nutella and Strawberries in them, when delivered the waffles where plain so I let the nice young lady that I ordered them with Nutella and Strawberries minutes later I guess the “lady in charge” tells me that the kid’s waffles don’t have Nutella and strawberries and that is an extra charge which I did not mind paying. Honest advice, don’t upset a hungry customer for a $3 up charge, there is no need for the back and forth explaining the why... just serve the food as requested and keep the customer happy, which most likely will return and refer your amazing place to others. This 2 star review should of been avoided. I love this place but I’m not sure if I ever come back to the Narcoossee location.

I don't know much but it is a great coffee shop! Love the vibe and heart behind their coffee shop. The breakfast was great and easy to do some work there.

Updated February 2nd 2023 - It's been 5 months, and I still haven't heard from anyone
No apology, no how can wr make it right, etc. This says a lot, and I am confident I did the right thing in leaving my review in the 1st place. Wow. Just wow.

I went this past Sunday, spent $85 (gave them a great tip) despite the horrible service. I gave it a one star because of the look of the cafe. It's really cute when you first walk in. However, from the moment of ordering to receiving the food was just horrible. We were so excited to have a great experience but it was quite the opposite. We walked in, And it took about 2 minutes for someone to finally ask us if it was our first time there. We said yes, and the lady told us to have a seat anywhere. She gave us the option of ordering online or standing in the line. There was somewhat a long line so we decided to order online. I was trying to look at the pictures of the food on Instagram, but their WiFi wasn't working so unable to view from the comfort of my phone. I had horrible service so I needed their WiFi. The lady told me I was putting the code incorrectly, but I wasn't. I showed her, and she didn't know what else could be wrong. She provided me with a mini tablet where I was able to order. No one really walked around to ask if we needed help. I must have gotten up 3-4 times to ask questions about their menu, recommendations, etc. It was a tad bit stressful, but the worse part was actually getting the food. I'm sorry but getting cold food is unacceptable. After deciding to write a review, I see others have had the same experience. My daughter's french toast and my potatoes and toast were cold! My daughter's father sandwich was also cold. I already had provided the tip prior when I ordered and gave them a good one. Had I tipped after, it would have been way less. There isn't really much employee/customer interaction and the food is cold. Cute place but the service and food were bad. Save your money.

Honestly I wanted to give it a 5 stars so I went TWICE to give it a second chance but no. Customer service was really bad they look like they don’t want to help you. My waffles were HARD . The taste of the food overall is a 7/10

Best coffee there is, I am obsessed with the Vanilla Raw Iced latte so if you love the combination between strong espresso and sweet cold foam, this will be the right drink for you. The staff is very welcoming, however they do often stay busy so I prefer to go in the evenings.

The most creative coffee shop with the most amazing breakfast/ brunch menu 🙌🌟🌟🌟🌟🌟🔥🔥🔥🔥🔥

Aside from having a beautiful aesthetic store front, the beverages are super delicious. I ordered a cappuccino - left me wanting more. My BF said this was the b e s t hot chocolate he'd ever had. Speaks volumes! Try this place out.

This place use to be nice. But with the new ordering system they have lost touch with the client. It is all automated. It use to feel like a cozy place. Now it feels like a Macdonald. Plus parking sucks
Disappointed

So yummy! Almost too pretty to eat but glad I did, it was delicious. Beautifully decorated space too, I loved the ambience. Will absolutely be back again.

Loved the Chicken Avocado BLT sandwich! And what a sweet treat from the barista. I highly recommend this "Zen" like cafe.