The Coffee Bean & Tea Leaf

When I entered the establishment no one greeted me. There was a customer standing at the register in front of me and several other customers sitting around drinking their drinks. There were several employees working behind the counter doing different things. This blond girl finally stopped to help the person at the register after standing there for a few minutes. Then she went on to doing something behind the counter. She looked at me at one point and made eye contact but didn't acknowledge me in any way and turned back around to finish what she was doing. After a couple minutes she finally looked at me and smiled and asked how she could help me. I told her I wanted a 32oz ice blended mocha, decaf, sugar free with no whip. I paid for it and went to wait for my drink. After a few minutes they called out my name and gave me an iced mocha. I told them it was to be an ice blended so the nice gentleman gave me that drink free and made one of the best blended mochas I've had. I only gave them 3 stars for that fact that no one acknowledged me or anyone else that entered the establishment and the girl that helped me obviously didn't listen to what I ordered and didn't repeat it back to me.

Great little coffee shop. The two ladies that work there are super nice and their coffee is top notch, better than Starbucks in my opinion and there is never a long wait. I will be going back again tomorrow and probably the next day as well

I love affogato, cozy and clean here.

Great coffee, and great service. Always a positive experience from this location; NEVER disappointing.

My favorite place to buy a cup of coffee in Temecula.

The customer service has taken a dive bomb and the place is filthy inside and out.

My only complaint is that one very nice barista made me a drink my family and I are hooked on, but no one else can recreate it. Otherwise, clean friendly atmosphere and the drinks are always good.

Awful customer service and filthy presentation. I will never be back.

Excellent coffee, lattes ext… customer service Outstanding!! Always greeted with a smile and the short exchange of conversation pleasant. They truly care how your day is going.

Ordered a drink got it fairly quick. I also ordered food to go along with it and so did another person. Waited 10 minutes and the other person told staff we have both been waiting, long story short they took care of her but continued to ignore me. Don’t apologize so much and just fix the problem.

I’ve been going to Coffee Bean & Tea Leaf over 15 years. This is the first time my order/experience was terrible. We ordered the Bali, Dark and Distinctive roast coffee, medium in a large cup, with room for half and half, Carmel ice blended and two Beyond sausage sandwiches. There is a big difference between half and half and oat milk.

The Bali, Dark and Distinctive roast coffee had oat milk added, not the half and half we asked for. It was not drank and was a waste of money.

The sandwiches were terrible and “nuked” with the plastic wrap on. The packaging needs to be re-thought, no plastic! Also a waste of money.