Lulu Carpenter's

The young man making our drinks was great! Super friendly even with all the weird stuff going on with the homeless guy there.

Usually my experience at Lulu's Carpenter is great, but today's experience was the worst. I don't know if the barista was in a bad mood, but she didn't even try to hide it. I ordered my drinks and food and instead of handing me card back, she threw it on the counter. Then, she tells me to wait outside. There was no one else in there and there's been other times when it's way fuller in there. Plus, it's funny how she didn't say it to the guy who came in after me, and not to mention, that she didn't say it politely. Secondly, I had asked for my cool cat with whip cream. when she was done, she didn't call out my order or say it was ready, but luckily i was paying attention. My drink did not have whip cream, so i nicely asked if I could have whipped cream. She ignored me and kept getting the teas. I asked again politely, "excuse me, can I have some whipped cream?" she turns around, looks at me without saying anything and turns back around. I waited for about 2 minutes and then just left without the whipped cream. If she doesn't want my business (and i am a regular), then i won't give her my business. There's plenty of other coffee shops in town. Time of order was on Monday at around 12:20 p.m.
Aug. 2022- update- haven't been back there since..I go to verve now, which is much better. I was also disappointed that management/owner never reached out.

Super friendly and fantastic coffee. Super strong coffee. I drank it to fast minnor headache. LOL

Very nice place for a morning latte ☕

I ordered 3 different types of coffee beans from them. Only 1 of them were correct. They never responded to email or FB chat and do not post a phone number. I finally had to dispute the charge with my credit card.

I really like this coffee house. And the food looks very good too although I haven’t really tried it. The coffee is good and the building is very nice. You can sit outside on a nice day and the inside is very roomy. This place is on the top of my list for a coffee houses in Santa Cruz.

Update 2022. I hope they open the bathrooms up it’s too late in the game to still be blaming the Covid. We all know why they don’t want to open the bathrooms up.

At around 8:20PM on 01/09/21 there was a short girl with black hair working. She was incredibly rude and dismissive. Never have I encountered such terrible customer service at LuLus. Her tone was abrasive, rude and condescending. Despite being the only customer there at the time, she made it clear she was extremely bothered that I was ordering something. I understand everyone has there bad days, I don’t expect people to be extremely happy or talkative. I don’t have very high expectations, I just expect people to be polite. That’s it. Yet, she couldn’t even do that. I’ve been a long time customer of your establishment, this experience was so bad, I honestly don’t want to go there again. At least not to that location.

Went there based on the great reviews and ordered a cappuccino. Maybe I just lucked out but the person making it super heated the milk thus burning the coffee. The location and ambience are definitely nice. Didn't try any food so rating it for the sub par coffee. Will update if I go again.

I went there once and had some coffee drink with a pulled pork empanada. It was good so some other day I went there again—different drink, same empanada, and Max took my order. I liked it so much I got another one right away. Today I came there for a third time, and Max remembered what I ordered the previous time (I didn't!). I have no words to express what a nice experience it was and five stars are but a fraction of how many I'd like to give. Plus the empanada is criminally good, and the coffee a good match.

I’ve been coming here for nearly 30 years, since it opened in the early 90s. Love the place and the coffee. Recently they’ve decided that NO ONE, not even paying customers, can use the restroom—! They told me it was ‘their choice’. They sent me to Zoccolis. Looks like I’ll be finding a new Cafe. The Flower Bar on Cedar is absolutely lovely. Bye bye Lulu!