The Coffee Bean & Tea Leaf

Good coffee shop, I have always experienced superb customer service and I prefer their basic lattes over the big name competition. They use powders in their flavored drinks which seems a bit odd, but honestly I don't notice a difference in flavor. If they make a drink wrong they will not only fix the mistake but give you a five dollar gift card.

a wayyy better alternative to starbucks. first off nO LINE, as well as a more personal experience. i suggest if you like matcha to get their matcha blend w almond milk and an extra scoop of vanilla powder.

Excited to get one in our area soon. The wife grew up with this place and loves it. I'm a little sad they got rid of my drink, but as long as you keep the Malibu dream, my wife will be happy.

I am not a coffee or tea drinker, but the hot vanilla is what keeps me coming back every time the weather turns cold.

Hot vanilla is what is sounds like, a warm vanilla flavored beverage that is sweet and creamy.

Beyond the hot vanilla, the staff here are friendly and accurate in completing orders. The facilities are cozy, well kept and clean.

Super slow service! Waited in line with 2 people ahead of me for over 15 min. 2 girls besides cashier "working" and couldn't help the cashier by moving things along? That's bad customer service.

They also stopped carrying my favorite drink, the Black Forest. No need to come back here based on both of those crucial reasons.

Nice place to have good coffee. They serve coffee in actual ceramic cups versus the plastic cups that you get from Starbucks. The only thing is that doesn't have enough space for people to sit inside. Store only can seat 10 people perhaps. You can also sit outside. It is a little cramped. The furniture is little out dated inside.

My favorite coffee chain. Their ice blended drinks are simply the best.

Drinks were wonderful. Both cold brews. Came by after 4:30pm. Parking a bit difficult. Other neighboring stores all share the same plaza. Store was clean and inviting. Just an issue with the Bogo at the store. Barista fixed the issue, (which is great) but didn't give satisfactory answer. (Just curious, I thanked the Barista). Other than that, very happy.

I've gone to Coffee bean off and on ever since I moved here 8 years ago. When I first started going the barista were pleasant and there was one in particular who always had something nice to say and was very accomodating and thorough at her job.

Over the years I've noticed a decline in the quality of customer services and I haven't seen the nice barista mentioned above for a while. There are a few baristas; one in particular, who always has a scowl on her face and acts like she's doing the customer a great favor. She is very resentful if a customer needs a special order like I always do as I cannot have sugar or dairy due to health conditions.

I've stayed away for months before due to this rudeness. Today, for the first time in a while I decided to give them a try again. I was in a good mood when I first went there but left feeling really rotten. There was a newer barrista who was okay at first even though I was the more friendly one in manner. She acted snide when I couldn't recall the name of something. The other rude barista was her usual cantakerous self.

Needless to say I will be avoiding going back there once again for a while hoping that the place straightens out it's act. Their tea is fine but my order has been wrong several times. I usually don't say anything because I hate for anything to be wasted. I had to one time because I was given a sweetened tea when I asked for a plain hot Earl Grey. The nice barrister was working there at the time and she was very sweet and apologetic, even asking me if it was okay when they remade it.

Otherwise, they are all apparenlty too busy socializing among themselves to care about good customer service. I'm surprised they don't get more bad reviews than they do but I see several that complain of basically the same thing I am. I get the impression that no one is overseeing the place for quality of customer service and production.

Better then Starbucks && better price! I get iced caramel latte the Expresso works good for getting the day going.