endorffeine

Had a business meeting with a friend. Inside was pleasant, and the staff were warm. Had a double espresso, it was brilliantly made. Thanks for being so friendly as this is usually not my usual coffee shop.

I was in line for Howlin Ray's and was very excited to see a coffee shop serving a "Heart Coffee" from Portland. I really like Heart. So I really wanted to like this coffee shop. I ordered two cappuccinos and bought a bag of Heart ($21 more then I usually pay for the beans). When my mom and I took the first sip of the cappuccinos we both puckered our lips and looked at each other in utter bewilderment. It was awful!! I should tell you that I am a coffee snob and my mom is much more forgiving. I went back into the store and politely (and quietly) told the owner/barista that the coffee was under-extracted and therefore very sour. He looked at me and and said it is not he was on a very long pull and that he liked his coffee bright. Well, I like my coffee " bright" as well but I don't like it sour. I then expected him to offer to re-make it or at least offer me another option. But nothing was offered. So there I stood with two $5 coffee in hand feeling stupid. I said well I''m not going to drink these, where is the trash can? And all he said is I can throw them away for you. No further comment. Since this incident I have mentioned this coffee shop to some friends and was shocked to find that the sour coffee is indeed the way he serves his coffee and that no one who had been in would ever return. One would hope that a fancy coffee shop would know how to extract coffee or at least be open to a legitimate complaint. And to top it all off someone told me that the owner had asked his patrons not to tip with "change". So if you put three quarters in the tip jar beware "you are being offensive". I wonder if his employees feel the same since for some of us "change" is still money. And this is only an aside: but he also seems to be too cool for a sign, the store has a backlit white empty sign hanging And finding myself in a 1.5hour line for Howlin Ray's this Saturday I notice that no one has a coffee in hand!

Awesome place! Give it a try, love there Vanilla-Pandan and Thai Coffee

The pandan flavor does not smell or taste like one. Too much coconut milk based. All drinks basically water down with coconut milk based. Disappointed.

This place is located right across from Howlin' Ray's. Interior is very minimalist and modern. I've only had the cold brew here but I'm a fan. Great place to stop by while waiting in line for lunch. It's become my routine to grab a cold brew before waiting in line for Howlin' Ray's.

delicious cold brew but such an unwelcoming vibe from the woman at the register.

my sis and her BF walked in for some coffee and were the only guests inside the shop yet we were not acknowledged or greeted by either the cashier or barista. Really? that's terrible. Learn some customer service!

Hands down one of my favorite places to study at during college. Great mocha lattes, light background music, and plenty of indoor/outdoor seating make it an ideal coffee shop!

Came in and the owner was visibly grumpy that i was there. Turns out i came in 10 minutes after closing... Either im blind or the hours arent posted on the door. I found the hours by coming here to review. Anyways, im glad he served me anyways because the espresso was freaking delicious. Syrupy peach!!! It had just enough acidity to be fruity and was full of sweetness. Yummmm. If im ever around ill come back.

kind of annoyed at the customer service. It honestly would have been better to turn me away than to serve me angry.

Tl:Dr/summary: bad experience based in discrimination and preference to existing customers.

Situation:
I had a terrible experience with this place and I really wanted to like it.
So my girlfriend and I walk in after a delicious meal at chegos. Figure we can end our lunch date with a nice hot expresso coffee. So we walk in, order 2 expressos, coming out to $6.50.
Here is an important note, we are the only ones in there with one single customers. The gentleman across from us has a coffee cup in front of him. Not in a paper cup. Next to him is the Barista's personal coffee, an expresso in a glass shot cup. Not a paper cup (we find this out later).
When we receive our order, we get a paper cup, but we think nothing of it. A Caucasian guy walks in and orders 1 expresso and one coffee. The expresso he drinks there and the pour over to go.
He receives his expresso shot In a single serve glass toulip cup and I'm thinking to myself. Uhm OK? As he drinks it, he gets to swish it around to smell the aroma coming from it and im here looking at my paper cup like... Wow, what a displeasing experience. My and my girlfriend begin to feel awkward and politely wait until the customer leaves to ask the Barista why we got paper cups and he gets glass.
The response was as follows.
" that was my own personal cup, I only have a few".

**We are first time customers, looking to come back... There were no more customers to say, "hey, we ran out" or " "sorry, I thought it was to go".

I bring this up to him, telling him we wanted to look for a new coffee shop to frequent, so it doesn't make sense to not give us a good experience.

At this point he could have just poured our expresses into a glass shot cup, remember, he only has a few, but he doesn't.
He proceeds to tell me and my girlfriend that the last customer had a " relationship " with him? Isn't all business good business?
His coffee and expresso totaled the same amount or maybe he paid $1 more, so shouldnt we be given the same experience?

The cashier was the only one who did anything to give us a clarification and an apology. Stating "I'm sorry, I thought it was a to go".

At this point, the Barista is simply repeating " we had a relationship, he's my customer, I stand by my coffee, I can give you a refund".

**Note, we never asked for one.
The bombardment of a refund for a bad experience made us feel awkward. We just wanted good coffee.

Before accepting anything, he told the cashier to refund us and we simply left. Our expressos in the cups unfinished, the rest of our day sour. What a terribly handled situation
Why not just apologize? or Give us a shot in a glass cup, if he only had a few? I mean, that all we really wanted!

I wanted to like this place.
Finding chegos, howling rays, and the green tea bar, I'll be in the area a whole lot more. I even stated this to him.
Why lose a customer over a glass cup?
Thanks endorfeine.
You can keep your minimalist racist discriminatory expresso. I'll be taking my business to the Blue bottle.

Not feeling it... There's something about the products being only made that morning & everything else is "bottle" ready for the rest of the day. Idk about that. I really expected them to make my drink, being that it averaged $5 a drink. The Iced Thai Coffee was BITTER. Not my cup of tea.