Dunkin Donuts

0 stars because of the shift lead by the name of Jewel. I ordered via the app and upon arrival I waited for my items. Finally Jewel asked me if I was waiting on something. I stated yes, I'm still waiting on my bagel. She says I'm yes we don't have any plain bagels. I said I'll take a refund and she told me to request a refund on the app. I explained that it wasn't possible. To make a very long story short I handed her my phone and she couldn't do it either because like I stated it's not possible. She refused to give me the managers info nor inform me of the other store in Fontana. She processed with it's not my responsibility to refund you. That's your responsibility. She states she can't give me a drink for the same price or a gift-card for the price. There's nothing she can do today for me. She was rude to say the least and wanted an argument. She also insisted I get another food item at some point which I told her my daughter didn't like anything but the plain bagel. She stated then why are you buying from here. What? I then asked another employee for a managers info and he assisted by telling me there's another store in Fontana. Jewel appeared upset that he provided the info, left to the back another female who was extremely nice gave me the store managers name and apologized for the situation. Lastly Jewel said I have all these witnesses when I told her I'm not going yo argue with her and she was being rude when in fact they apologized when she left and appeared appalled by her behavior. I still left paying for an item not received.

Giving this location a one star. Food and drinks are no problem. What is upsetting is that I have gone 3 days in a row to order a sandwich and what a coincidence all the 3 times the oven was shut off. I went 7pm, 8pm and 8:30pm. So I asked the girl what time does it shut off so I stop coming when sandwiches aren’t being made. She said she doesn’t know it’s automatic. Funny thing is I also go to the new Dunkin in fontana and they seem to serve sandwiches late.

Great customet servic but bad donuts. Donuts do not taste fresh. They taste bittet and doughy, which means the donuts are not made fresh daily or they use aged oil and/or othet ingredients. I got the half dozen for $3 so I am not too upset byt had I gotten it for the full prize, I would've returned them after one bite and demanded my money back.

$4.85 for just ice! Good coffee but they give you to much ice in your drinks. I never had that problem at other Dunkin’ Donut locations.

Was happy they put opened a Dunkin’ close by. Drive thru was horrible gave me wrong coffee n size One drink had chocolate on top of lid which got all over my sweater. Spent around 40$ didn’t put any napkins in bag for the breakfast n donuts. When I told them coffee was wrong they asked for receipt so they can get order correct. Sat n waited for ten minutes for them to come out and ask what were you waiting for again. I don’t know how she didn’t know when she had my receipt. I told her forget it and told her I had to go that I’m holding everyone up behind me. No sorry or anything from drive thru girl. Better of going to a mom n pop donut place for coffee n breakfast they get it correct n fresh n lower price. Will never go back. Put Gus’s burgers back instead of dudkin trash donuts !!

I was beyond excited , put the kids in the car and decided to get some donuts late night only to have the worst experience….. I was in the drive thru and was asking what donuts they had available and I can see the lady that was helping me inside rolling her eyes the whole time sighing cause I was asking questions ….. finally I told her “I’ll just go inside because I can see you from here frustrated and I’m sure it’ll be easier if I can see” . She was so embarrassed when I went inside to order and I had to wait for someone else to help . They shorted me 1 donut so I had to go back and the donuts were hard and not fresh…. Never again. They need way better staff.

So glad to have dunkin in Colton!! Love that i can get the veggie bites and donuts, a little healthy, and a little treat. Would totally give them my money over Starbucks any day!

We loaded up the kids up twice in the PM excited that we had a dunkin donut in our area only to get there and get rude service and limited to what was left! BOTH times we had some HARD and NASTY donuts and left very disappointed... I got to say this is by far the worst dunkin donut we have been to.

First time trying dunkin donuts and was disappointed I'm the donuts 😒 the cold brew was okay but all the donuts I got (classic and holes of each flavor) were ALL hard. Will not buy donuts here again rather get them at a mom and pops shop ...👎🏼

Doughnuts aren't made fresh onsite. They taste like refrigerated doughnuts. I'll only be going there for coffee if that. I was disappointed on the small selection of doughnuts they had. Unlike other locations,they have a wider variety. My order had been sitting at the counter, without someone saying anything. I had been waiting for it in the lobby.