Santos Coffee Hoover

Should have been a quick stop on way home from picking up student. Order a letter from their menu, used restroom, sat down waited. Turns out they forgot to make drink and blamed each other for screwing up. Then proceeded to make drink in the time it takes to make 3-4. Super slow! The whole time they were chatting with each other and another customer. I have operated a coffee shop myself and just moved here looking for my favorite places to go. This one probably lost me. Manage needs to get involved and set standards.

I have been to multiple coffee shops across the US and this place really stands out. As soon as you come in the layout is very open and cozy with a modern but rustic vibe. The customer service is EXCEPTIONAL! Jayce, Katherine, and Reagan are knowledgeable of the menu and were patient with my elderly father who needed assistance with specific items. I can not express it enough how amazing they were! I wish every coffee shop realized it’s not just the coffee that attracts customers but the outstanding customer services offered! I will be back every chance i get! Thank you again to the staff for making our day much better with great coffee and great customer service!

Santos is more than just a coffee drive-thru. Their menu covers breakfast, lunch and light dinner with plenty of snack options in between. There are some unique and healthy options on the menu making this a better option than most nearby places. The indoor and outdoor seating options are spacious and comfortable.

Conveniently located near the Black Creek Mountain Bike Trail, I predict this will become a favorite stop for local cyclists looking to fuel up.

My interactions with the Manager (Tracy) confirmed that the staff is open to feedback and working hard to make the experience better every day.

I am really intrigued at the farm-to-cup story of this business and look forward to learning more about the history and vision for their 3 coffee farms.

Will be checking back soon!

Delicious drinks, food and pastries everytime. And the service is so kind. New favorite spot in the area for this transplant.

I LOVED this coffee shop. The coffee was amazing and flavorful. I had crepes, café agoffo, and the honey bun bar. My friend had drip coffee and a bacon/egg/cheese croissant. She loved her food too. Their drive thru is the cutest thing too! The patio makes for more than adequate seating also. This place has the makings of a wonderful brunch spot for sure.

One of the only places in Birmingham / Hoover that you can get crepes. They have both sweet and savory crepes. The caffeine free selection of drinks here is also nice because you don't see that a lot. The mango fresco water is pretty good.

A little bit pricey, but totally worth it. My wife is a HUGE fan of the Café Nutella (it’s a signature drink at Santos) and our almost-one-year-old can’t get enough of the crepes. Great atmosphere, has outdoor seating as well.

Every time I go here I order, tip, and then they forget my order. I've tried to be patient, but this is a repeat offense. When I ask them about it after a long time has passed, they act like I did something wrong. No, I didn't. The ambience is nice, but this place is poorly managed and the coffee is terrible anyway. It's a shame, because it's near my house.

It was OK. The speaker wasn't working and they were so slow. Didn't like that the workers were eating on the floor in front of customers. Where I can see them in the window in the drive thru.🤢 We wanted to try it but will probly not go back. Wanted to like it but didn't happen. But the little blonde girl was friendly!

Good location. Tons of parking. I've had a few drinks and one of their lunch sandwiches and all have been very good. The staff is friendly and attentive. I don't feel like the negative reviews on Google reflect it well. Nice place to study or meet with people. 5 stars.