At Home

I love this store it has beautiful decore for your whole house. Some items are pricy for me but I always find some great deals I get in trouble every time I go in

My sisters had the worst experience with the so called manager Chris tonight at the Wauwatosa location. I purchased some items a few weeks back and live 3 hours away. I asked if my sister could return/exchange some rod curtains that were purchased a few weeks back when she came to visit me. I misplaced the receipt and needed shorter rods. The store policy says items can be returned for store credit without a receipt and Chris was not aware of this. We weren’t trying to cheat At Home, we just wanted shorter rods. He definitely made a big deal about it and after looking at the policy, he kept saying “I can still deny this transaction” NOT ONCE, BUT TWICE. Maybe he was having a bad day, but how rude!!! I would have never given this review, but his customer service SUCKS! Will not shop at this location in the future so this review has to go up. Not trying to ruin anyones job, but maybe the employees are underpaid and undertrained.

This store is a mess.

It's impossible to find the clearance items. The areas with "clearance" signs don't actually have any clearance items in them. It's infuriating and discouraging. Even items not on clearance are just randomly scattered throughout the store. They have an organizational system set up, but they don't appear to really use it.

One time I went there looking for storage cubes, but couldn't because they had blocked off a huge section of the store. There were maybe 9-10 aisles that you just not allowed access to. And no alternatives for getting any items in the blocked off section, barring me from getting what I specifically came to get

I always leave this store feeling frustrated.

I much prefer the one on 27th. It's so much better organized.

We do enjoy shopping at this store BUT today we were there! My sister wanted to by a rug she has been looking at for a while, she has been there 3 times! It was part of a display when you walk in the door, it had a bench, some fake plants and some pillows , we asked if she could buy it,the 3 gals that were standing around right there said No! They weren't allowed to sell display items! My sister and I offered to take the display apart and even redo it! NOPE! they would not budge! One gal did check for inventory but nobody had it!, Terrible customer service! They would have sold the rug!

Wide selection of higher quality home goods items. Prices are a bit higher on some non seasonal merchandise, and they rarely have sales. They do give gift receipts, but you can only get one per transaction.
This store was well lit, but did not seem to have more than 3 employees working on a Saturday. There were a lot of abandoned carts filled with items blocking aisles. The cashier was nice, but seemed really bored & did not finish bagging my items before taking the next customer. She also tried to cram $300 worth of merchandise into one large bag, including fragile glass, which she did not wrap.

Way too cluttered. We were tired just walking through the store-bought! Bought items that said "all textiles on sale" and then were told at the register that they were not and that the manager hates the way the sales are advertised.
Won't be back.

It's cool in here. Lots of neat stuff

Huge selection! Reasonable prices with a great clearance selection. Friendly enough cashier. Some areas weren't kept up well, and some aisles were difficult to go through because there was stuff on the floors and it's barely wide enough for carts to pass.

Manager Julie was very rude I came in with a return that I just couldn't use on the count of my bathroom being to small I was going to get something smaller for shower any who I ask where the bath area was she says in the same place you got that I said I have only been here once I do not remember as the other manager was standing there she tried to tell me and manager Julie rudely again points across the store and says they same place you got that I walk off not knowing and as if I was talked to rudely I didn't find what I was looking for not that I wanted to buy after the way I was talked to. As a store manager wouldn't treat my customers in that manner I will be gifting item and never returning to this store again they can keep it should be restocking and not talking so much on the walkie as that's all I experienced

This store is huge, giant selection!