Gloria Jean's Coffees Wisconsin Dells Outlets

I would give them 0 stars, if I could. HORRIBLE service! First she had me pay and then another customer walked in for the pretzel side and she helped them first and then proceeded to come help me. I ordered a cold brew that was so watered down, it was gross. They refused to give me a refund or a different drink. On top of that, I paid on my card and was forced to tip because there was no option for no tip. I will never go back.

The staff was nice. I hadn't been to a Gloria Jean's since our local store left town, so I was excited to find some Mocha Merrimint beans!

Owners are super nice, my daughter always gets a coffee here when we stop at the mall. Great prices, drinks look amazing.

I have gone in a few times over the past couple months only to find out the coffee side of the business closed. If they aren’t going to have the coffee side open then just close it permanently and focus on the pretzel side of the building. I will go to Starbucks across the street from now on…thanks for not being there

I wish I could give this 0 stars but there’s no option for that. This was the worst experience I have ever had with coffee. Not only is it 6 dollars for a small cup of coffee it straight up taste like milk. I ordered a hot small caramel latte and what I got was milk with a hint of coffee. I couldn’t even taste any sweetness nor flavor. This lady does not know how to make coffee, for the espresso, you’re supposed to tamp it down before you brew it. This lady just got the coffee ground and put it in to brew. That is not espresso whatsoever. There is no fresh coffee smell that makes it delicious. I would rather go to any Starbucks and get a grande or maybe even a venti for 6 dollars. Please do not go here THEY EVEN ASK FOR A TIP? When you go to pay on the card machine it has a process for tip? I get the cup for tips but for it to go through the transaction is unbelievable. Get your moneys worth just not here. I don’t write reviews at all but this just got me.

We went out of our way to stop at Gloria Jeans in the Dells to buy some French Vanilla Supreme coffee beans. We waited 20 minutes while the woman waited on everyone that came through the door that wanted Auntie Ann pretzels. Most of them came in AFTER us! We were not even acknowledged! Several others came in also wanting coffee and they left due to no service. There were 3 people working at Auntie Ann's and yet no acknowledgment, no assurance that we would eventually get serviced. When the woman finally came to wait on us, she treated us like she was in a hurry and put out that she had to leave the pretzel counter. They did not have the five pound bags of coffee and she would not let us use our coffee club. In fact she seemed to not even know what it was. No thank you, nothing after spending $42 on 2 pounds of coffee!!! She charged us $5 more per pound than we usually pay! The place was also disgusting, very dirty! If I could give this place zero stars I would!

We had the frozen lemonade there. It was very refreshing for a very warm day. They have flavors you can add to your lemonade and make it even more tasty. We will definitely be going back for more on our next trip to the Dells. Very friendly people there when we visited. Delicious 😋

I go used here every weekend since me and my family have a place up here so we are basically locals. I usually put up with this place’s nasty atmosphere for example, every table is sticky so don’t you dare touch them lol but today was the last straw, me and my girlfriend were waiting in line to get a cup of coffee. Once it got to be our turn “there was only one person in line”, next 2 people walk in and stand at the pretzel side, she then totally dismisses us in the most rude way and starts serving the people that are wanting pretzels, after she make us wait for 15 minutes and serves the other people that came AFTER us, she then just lets us know that she doesn’t want to make coffee anymore and all of a sudden it’s closed! That’s all I got say, if you want to be treated like garbage and have a mediocre cup of coffee definitely stop by there then! 😂

This place is one big disappointment! I go to this place almost every weekend. The lady who works there always has a rude demeanor, but I try hard not to judge. But the last time I went was the last time this place sees me.

I usually ignore the dusty souvenirs, the sticky counter tops, trash on the floors, terrible attitudes, and raised prices. My family and I went to this place on 4/18. I walk in around 4 and there’s only ONE lady in the coffee line. ONE person, only ONE customer! So we fall behind the other customer, awaiting our turn. Of course, again, we ignore the surroundings. As we wait for our turn to order, a father and daughter come in and wait by the pretzels. Once the lady barista was finished with the first customer, she looks at us and totally ignore us. She goes to the pretzel customers even though we were next in line. We think positive and agreed it would would be faster to help the pretzel customers first. So we wait and at this point 15 minutes passed. Once she finished the pretzel order, she turns around and yells over the pretzel stand, “WE’RE CLOSED, NO COFFEE!” I looked at my boyfriend in disbelief. Then I replied, “You could’ve told us this when we walked in 20 minutes ago.” We were so patient with this woman for so long. We always have her the benefit of the doubt. But on that day, the amount of good customer service is absent and it always was. We turned towards the door and waved her a good day. She sarcastically says “yOu ToO!” And gives us a demonic smile.

10/10 I do not recommend this place. The coffee isn’t as good as the Greendale Gloria. Theres no good hygiene present, she doesn’t correctly wear a mask, she’s rude, sticky floors, dusty souvenir mugs, and much more. Take a good look around and you’ll find out so much just by looking. The owners only care about taking your money. They will literally give you hot water and tell you it’s coffee. When you complain, they will deny everything and make you pay for a new one.

If you like tasteless coffee, a place that looks like roaches sleep and eat, and a terrible attitude. This is the place for you.

Overcharged for the drinks and pretzels. Then shorted me $1 on my change on top of overcharging me. The change error was no accident either. I sat at the counter looking at my change and after 2 minutes when she returned I didn't have to say a word and she's like oh I owe you a dollar. I didn't even argue with her over the extra $1 she charged on the drinks. I figured times are tough and maybe they are on the verge of going out of business from lack of customers. Well I hope that extra $1 was worth losing all future sales. Plus, only wanted cash "during the coin shortage. " Maybe to avoid cc fees, maybe to avoid claiming it as income. No one knows but them.