Cutters Point Coffee

Extremely dissapointed with the service! Usually I go to the Kent/Des Moines Cutters Point by the Fred Meyers, and have always received the upmost and respectable customer service. They used to have something like a “secret menu” on the counter with about 30 drinks on it they could make, and they would make them all no questions asked! I went to this location in Tacoma since it’s closer to my house, and asked them to make a chocolate dipped strawberry frappe and they didn’t seem to know what it was. As I work in food service, had they said straight up that they had no idea how to make it, as I realize “secret menus” are, well, secret, I would have gladly picked something off the actual menu. No big deal! I like many things there. However they said they would try their best and I told them it’s only strawberry frappe and add mocha sauce or chocolate, and showed them the menu that had been one ar the Kent store, and even if it wasn’t exactly how the other Cutters makes it, I would be satisfied because the ingredients were simple and I know what it’s like to work in food service. As they were making it I heard them talking jokingly about how to possibly go about making it as if they found it amusing someone would order something off a “secret menu” and know how to make it! When they put my drink up and called it the “chocolate dipped strawberry frappe” it didn’t look to have any chocolate mixed in, and when I tried it...it was a plain strawberry smoothie. No coffee or chocolate! You know, I work food service, I would have been fine with having been told they don’t know how to make it, and I would have had no problem ordering something else as I’m not too choosy, but if I’m told you will try to make it, have a good attitude about making it, and don’t blatantly LIE TO MY FACE when you put the drink up and call it chocolate dipped ANYTHING frappe if there’s not one drop of chocolate or coffee in it! Just call it a strawberry smoothie then and call it what it is, or be honest about your inability to make it from the beginning! Never coming back to this store. I’ll drive to the Kent store 30-45 minutes from my house where they have pleasant attitudes, and are actually qualified to work there...so disappointed.

Me and my boo tried this a few weeks ago and really loved it I think it's our new fave spot in town friendly courteous service their coffee was more than we expected

Been going here for 7yrs. All the ladies are friendly and professional...some with some fun sass. They’ll make any custom beverages. Foods great cinnamon rolls and burritos are killer.

9528 Bridgeport Way SW ~Lakewood, WA 98499
Coffee stands come and go it is true-- This little coffee stand has t h e most outstanding Lady Katherine
employed at this location. It's Sunday, it's soooo slow, I drove around the stand to see if it was open- YAY ! it is!! Lady Katherine is inside cleaning! not reading or other activities not related to work. She was working--
She is fresh and clean in appearance and a true Happy to serve me attitude!! The coffee- always good, but today particularly delicious! It does make a difference who makes and hands ME a cup of coffee!!
Thank you CP coffee for hiring Lady Katherine!!
Keep her! she is great!!
I will be back today for another (hopefully she is working) good cup of coffee and a great Personality to serve me.

Yes. I tipped.

First time in, so friendly and family oriented. Love it. As a barista that excels in customer service, i LOVE the environment and friendliness. Also, tons of alternative milk options!

Difficult to access drive through, coffee was OK, but the staff messed up the order despite it being repeated three times so it kind of ruined it all. Order was 2, 16 oz "dark" (specified after 1st incorrect repeat of order) iced mochas, no special requests. Recieved 2, 16 oz white mochas.

My GF and I went in and purchased over $15 worth of coffee and pastry as the drive up was quite full hence the walk in. We waited and waited and waited all the while the staff of ladies hosted the drive thru until they were caught up and finished completely. THAN and ONLY than did they attempt to make our two drinks and another lady who came in directly behind us.. THAT is when we got our drinks... Most deplorable service I have ever encountered and than.. no a single "THANK YOU for your Patience" .. Nothing. They hand the coffee and say NOTHING! and to top it off when we pulled in the Lady Tacoma Police officer had her car backed into TWO spots so your couldn't park. Great PLACE~ NOT~!! COffee wasn't even HOT! Pumpkin scones were like cardboard and hay. DRY! We just put them in our lunch room microwave. JEEZ! I wouldn't go back here if you paid me or gave it to me free.

The staff is very friendly and the coffee is reasonably priced and very tasty. Not at all burned like Starbucks. The atmosphere is better too. Our local go to.

17$ for a Red Bull, coffee, and sandwich. ...
Not impressed. Coffee tasted like coffee, service was about as impressive as a higjschool kids just learning how to work in McDonalds. These girls been around the blockand no how is your morning, no enthusiasm, just snarky looks and less than appealing attitudes. I'll start making my own coffee. Thanks

I love stopping through the drive thru after the gym. The employees are always extremely friendly and informative.