Lil Firehouse Coffee Richland

I used to like this coffee stand a lot but the last few months some of the people working have been really rude and getting our drinks wrong. Giving you a blank stare like your stupid while your ordering and rushing us to hurry up. Just wish they had a better attitude and were a bit more friendly!

To owner: not sure if you know we can’t reply to answer your questions. And I came in today probably around 10:30 or 11:00 but honestly it’s happened so many times I can’t keep track anymore. I have two people there that I know will be very friendly and kind and that’s about it.

I was having an awful day and really needed a great blended coffee drink. I asked the girl working if they offer a chocolate peanut butter frappe, which she said yes. So I ordered a 16oz. It was $6 plus I tipped $1. The drink was not blended all the way, large ice chunks were still present, and it just tasted awful. I don't think there was any chocolate in it at all. I ended up taking 3 drinks and trashing it. Very disappointing.

Great customer service! Nice tasting drinks! Overall awesome place!

Ordered an iced mocha breve, first one tasted like milk. Had it remade and drove away without tasting (my mistake) get to work and it has caramel and a white powder in the bottom of the cup…neither of those are ingredients in what I ordered.I go back ask for a refund (politely) and the guy who made the drink was guessing that he refunded it properly but couldn’t confirm. He offered to make me another to make things right and when he did I asked what ingredients he put in. He said white chocolate powder….anyways.
I won’t be coming back.

The coffee and breakfast sandwiches are great when they open on time. Sat here waiting over an hour past 5 am when they supposedly open. Please fix your hours on Google. I watched 4 other cars pull up and drive off. You are wasting peoples gas and precious time.

Used to love coming here until they got all new employees. My americano has tasted like sprite the past two Saturdays as if they put sprite instead of water in it. Also am always charged a different amount even though we always get the same two drinks every time. Last time I paid $16 for an americano and extinguisher and today I paid $12. Also the girls who work there now are very rude. Not that this is important but I gave them my stamp card which only had one space left and she didn’t even stamp it. Won’t be returning.

I hate to be like this but.... they have made my drink wrong so many times. They also charge different amounts everytime for the same drink and the service has gotten way worse over the last 4 months. I would love to talk to the manager/owner but they don't answer the phone and the voice-mail is not set up. Kind of a bummer because I started going there because of the coffee and great service.

Best coffee in the tricities, 32 Oz hot mocha at an excellent price.

Great drinks. The employees are very sweet and kind.

The last four times I’ve gone here, they have messed up something on my order. I just went there today to get a caramel frappe and a jalapeño blazin’ bagel breakfast sandwich with bacon. The caramel frappe was basically vanilla creamer and the bagel was just cream cheese on it. I repeated my order twice and was charged for bacon but nothing was correct. I used to come to this place often and even my favorite barista works there but I most likely will not be back because of the customer service and them messing up my orders.