POPO

Not the most kid friendly environment.

I go here at least 1-2 times a month and this last time was a bit disappointing. I tried sitting with some friends but the music was pretty bad with f-bombs all over the place. Even playing a song from Eminem's new album about affairs, abortion, etc....

Not exactly what I was going for when I suggested to a group we should enjoy the day with bubble tea.

As a new parent, I might be a bit pickier now, the floors looked like they hadn't been cleaned in over a week. I know that floors can get pretty dirty in a day but it was fairly noticeable.

Can't say I'm a fan of all of the tech gear strewn on the coffee table either..... Makes it feel like a radio shack going out of business sale, not a bubble tea place.

That being said, only three places in Pullman serve bubble tea and Popo is the best. I will probably be coming there less with the atmosphere not being as family friendly.

Update: after this review went live I noticed for like 2 weeks there wasn't any music. Most other stuff has been cleaned up nicely and it seems they have found their groove a bit.

It took 45 minutes to get a single drink in the drive thru. I called and it was because the car at the window was waiting for food. Why not have them pull forward like every other drive thru in existence? 45 minutes is way, way too long to wait in a drive thru!!! Plus, the blonde chick was pretty cold to us--didn't even apologize for the wait.

Great boba place in Pullman, my favorite around the area. Sometimes the boba is a bit squishier than I like but overall a clean and nice place! They always get my order correct and listen to me if I had any concerns with my order! They are very flexible if they did get an order wrong! Customer service is very good there! I always get the hong kong tea!

Very good teas here, plenty of nice, clean seating.

The bubble tea is always delicious, and the food is great for late night cravings. There's a lot of choices for customization, so it's a while before you have worked through the whole menu. The location is always clean, and the people who work here are always friendly!

We order from PoPo usually once a week because I got to have my bubble tea! This is the first time I ended up being disappointed. When you spend an extra $2.00-2.50 for boba, you expect to have more than 15 pearls in your drink. Normally the quantity of boba is decent but this time there was maybe a quarter of what we normally get and I usually ask for less ice to accommodate the boba, but there was normal ice in my Thai Tea. This makes me so sad.

Amazing drinks and foods here, I really like here, and they also open a new store in moscow beside STAX now, I am glad have popo in the small town!

Went there yesterday, very clean, happy place, inside seeing. Friendly staff. Very efficient, well go there again. I got a Taro milk tea with boba, it's so pretty and delicious 😋 😋 😋

This place has the worst customer service I have ever dealt with in my life. I don't recommend going there. They shut down fryers early when I ordered online, then wanted to compensate me with a sprite the next day. This was after waiting for my meal for over a hour! I asked to talk to management and they refused to let me talk to them...I have never been treated like this from any facility before. So ashamed!

I am eternally conflicted about my experiences at Popo. On one hand, the drinks are usually good and I keep coming back for them. On the other hand, the service is erratic. Some of my experiences include 1) literally rang the bell to be helped inside while one employee sits on the fridge just looking at me.. what?? 2) rang the bell for drive thru twice and received no service, went inside and asked if the bell for drive thru was working and the lady said "oh yeah, I thought I heard that". Again.. what??

Also check hours on Google, they are often closed for holidays for extended periods.