Uptown Koffee and Kafe

Customer service in shop and online is horrendous. I can see MULTIPLE customers saying customer service was horrible. Plus, every time someone has a bad review, or anything that’s not positive about their drink, whoever replies online replies in a very condescending and disrespectful way. They cannot take constructive criticism. I suggest hiring a new manager and staff because showing plain disrespectful to a paying customer is bad business and shows what the manager excepts of their workers. Coming from a real coffee shop and barista, when someone orders a drink cold but not iced, you do not cut them short 6 inches of a drink., and multiples coffee stands will agree. That and you will lose customers. If a hot chocolate is noticeably watered down, and the customer points it out, calling out their name and being completely unprofessional and disrespectful, again to a paying customer who was nothing by nice, is very disappointing and upsetting. When someone orders an ice drink, it isn’t rocket science to get one without any ice, so YOU should not pull sneaky little tricks on PAYING customers. I suggest to any customer reading this, to please go somewhere else. They will not treat you with any sort of human decency, respect, or a proper drink. I will be writing this review on every single source where I can write a review, because this is completely shocking this is how they treat their customers. Every single staff member should be, to say the least, ashamed of themselves, and should not be working in the customer service industry.

Visited this little coffee shop today. I’m trying to find a comfortable place to relax for half an hour with a book and a cup of coffee. Although this place was very cool in many respects it didn’t really synch up with what I wanted. The coffee, vanilla latte, was wonderful. The scone was also great, moist and flavorful. The two woman working were friendly. I asked about sitting on the couch and was told I couldn’t because it needed to be sanitized first. Okay, disappointing because a hard backed chair is hard to relax in, but safety first, I get it. But I then asked if I would be able to sit on the couch next time I came and they said “Maybe. Because of Covid we need to sanitize it. It depends.” I didn’t really understand and they were looking agitated so I just dropped it. Simply judged on the coffee and food and friendly help I’d give it five stars. As a place to relax and chill (they also played pretty loud country music) I’d probably go elsewhere. I’ll definitely try it again, see what’s up with the couch, and get another scone.

I am absolutely in love with this place. I cannot rave about their coffee enough. So smooth and delicious. Best coffee I've had in a long time. Chocolate cheesecake was fabulous! Delicious snacks too. Always get great recommendations from the baristas and have always enjoyed it. Always a great choice to stop here.
Here again today for a treat. Updating my review from a year ago. I stop here as often as I can to support small business in the area. Still phenomenal drinks, alcohol and non, still phenomenal food. I have not had a bad meal or drink. Food is hot, fresh and homemade 😋. Big portions and well worth the trip. Cannot say enough about the super friendly staff/owner. They always have a smile and great suggestions if I can't make up my mind. Never steer me wrong.

It was a nice little place for coffee and a snack.

Beware of the OWNER!! lol

Give the food a shot, you’ll like something!

Delicious, but a bit pricey. Awkward enter/exit strategy. Not sure why there is a gift shop, but it's a super cute place. Very friendly.

One of my favorite local places to come have great food or drinks at!! The service is awesome! I always feel welcome by the girls that work here!! Since the first time, they learn your name and remember your likes and dislikes. Coming here makes you feel like you're meeting up with your girlfriends. If you want to support your local business, this is definitely the place to do so!!

I needed to work on my National Boards so I got out of my house away from my toddler so I could focus on getting it done. Opposed to going to Starbucks, I thought I’d support local. I ordered a meal and a coffee, sat down to work and they didn’t have Wi-Fi. I was actually shocked. I remember coming to this cafe about 4 or 5 years ago to work on school and they had Wi-Fi then. I just don’t see how a coffee shop in 2022 doesn’t have Wi-Fi? Nice ladies, but just an odd experience. Also, my coffee was made incorrectly. Tough start to my day off I took to work! Eek.

The quality is there. We like the coffee, and the breakfast menu is quite good, if a tad overpriced. You can see they are trying to figure out their identify; the place presents as a café in appearance and lay out, but now they seem to be trying to pull-off more of a restaurant structure, with a mark-up menu format that can be a bit confusing. No wifi last time I was there. I wish there was a little bit more of a relaxed, chill vibe. I might try the wine flights some day. Support local!

I frequent many local businesses in Milton and Edgewood. I was just there yesterday to pick up a dozen of their delicious fair scones. I called the night before expecting that might be alot to ask with little notice. They were so accommodating and had them ready in the morning along with my favorite drink. Their homemade local offerings are creative and served with a smile. Highly recommend!