Gong Cha

So we get boba here every Sunday at least and sometimes twice a week, it’s the best boba we have found in the area. The only problem my girlfriend and I have found is the customer service, every time we order ahead and go to pickup there is always an issue. We constantly get ignored even if we are the only ones in there to pickup an order. 3 weeks in a row this has been the case. Today our order was ready when we entered the store and we were ignored again when we told them we were picking up. We had to wait in line for 10 minutes just to say again we were here for a pickup order. The staff seems to be young and generally upset that they are working. I have not written a review until now because we really enjoy the place but I just feel the employees could use some training on customer service.

Awesome first experience. Came straight here after having a terrible experience with a certain martial arts themed tea place. We got the chocolate milk tea and caramel milk tea and were extremely pleased with our drinks and the service.

3 stars for the staff that work hard in the middle of busy hours! Zero star for the weak Taro milk tea that I got. For $8 large size, I was expecting more taro flavor from it.

I first saw this place while it's next to gamestop. I was curious since I tried bubble tea before since hearing about it. I tried the purple sweet potato smoothe with mango berries, and it was good. I don't mind going again to try out a different flavor.

Very Disappointing
We waited 30 minute for 3 teas. My family is very busy and we were disappointed when call numbers 102 and 105 were served first and they had more drinks than us . The tea was just like their competitors Kung Fu Tea but they have better flavors. The tea. Was not worth the wait. Will only come back when we have much free time which is rare. We are going to stick with Kung Fu because they can make 15 drinks just as good in the time of Gongcha making 3. Kung fu tea is also connected with a waffle/ street food place. The staff were not very welcoming and while the whole store was waiting for for their tea I could see a male employee on their phones instead of helping his co workers. We could not see if the workers were actually trying because they put a wall there. I saw a sign about fake reviews but what I have seen it is not at all fake. I went to Gongcha in New York and loved the results even though busier than here in VA they can get work done fast and delicious. Please find better staff and work fast. Time is money. 30-40 min is not worth 3 drinks. On the bright side their drinks are delicious but just as good as Kung fu

Gongcha is by far the worst boba place in VB. I normally dont write bad reviews because thats some karen activity, but the tea was horrible and tasted extremely watered down and the tapioca pearls tasted undercooked.

It's a trendy little place to go for reasonably priced cold Asian tea beverages. The generic term that people use to refer to these drinks are boba or bubble tea. They have a large menu with lots of selections and variations due to the many available flavors and toppings. The place is brightly lit and very modern looking. They have board games for use while you enjoy your drink. K-pop is played overhead while the Spotify playlist is shown on one of several flat screens.

customer service varys widely depending on the crew. pray that you get the shift that makes you a good drink in under 2 minutes rather than the one that takes 30+ minutes to make a mediocre one. if you see more than a few people sitting at the tables waiting for their drink, walk away

I want to try all the flavors. 1st experience was fantastic won't be the last. 🙆🏾‍♂️🕺🏽

Every time we go here, we have a bad experiences! It seems like some of the people working there are making drinks in slow motion and they didn’t make my drink right !Worst place to go for boba tea in town .