Einstein Bros. Bagels

I'm highly disappointed with the customer service and false advertising. I purchased a ancient grain bagel / avocado. I normally get it not toasted, but they toasted anyway. The coffee wasn't fresh...I normally eat my bagel in dinning area, they put it in Togo box with no napkin. On the receipt..it says Show this receipt, want free bagels? Visit ShmearSociety.com
I went the website it required a validation number, I went to the cashier with the receipt she was not helpful, then another young woman I guess ast. manager. She had no customer service skills with no compassion. I'm never going to this Einstein Bros. Bagels again.
Respectfully,
Anthony Kelly

Went in on a Tuesday at 9:15. Not one customer. No one said hello or we'll be right with you, nothing. We stood there for about 4 mins. I could see one girl walking back and forth kinda putting an order together, yet not really. She just kept moving the bagel around. The other one went to the back to reappear with a bagel box she was folding together. I asked if someone was helping customers and was told she is in the back. I said someone could say hello or something. But now I am the bad customer as the one girl walked over to the other, whispered something and they both look at me with evil eyes. Just then 6 ppl walked in and they both just stood there. Generally if you tell customers I"ll be right with you. Explain your position most ppl are cool. Especially in todays lack of integrity, non-working class.

Don't trust the girls at the counter to get your order right. Showed them a picture of what I wanted off of their own menu and they still screwed it up. First time here and last time here. Maybe make sure the employees know the menu before putting them behind the counter

They are ok. They are more expensive than Yorgos bagels and not as tasty. Not much variety for Bagels or Cream cheese compared to Yorgos either. In a pinch they will do, just Ok.

Deliver order pick up. Kind of a neat place to grab toast and coffee. I like the atmosphere here. Maybe I'll grab a bagel next time lol

It was alright, the food was okay but it was super smokey in there and felt dirty.

Fabulous! Even better than the one in Richmond. I practically lived there. Also, the tall young afam. gentleman that waited on me was the best. I wish I had gotten his name. I was there on 12-16-20 at about 2:15. Please don't ever leave.

My large Latte with an additional shot (should of had 4 shots) that was $5.78 ended costing $8.46 because I had to go and order a additional double shot. The Latte was a beige color and tasted like milk with a hint of espresso. TERRIBLE espresso coffees here. They focus more on food than espresso drinks! My bad for trying something new! Not coming back here.

I love this place. High quality food and service

They’re delicious and all, but today is the second time in a row they left something out of my DoorDash order. I’ve ordered from them 4 times. I’m not spending money here any more since i don’t know if I’ll actually get what I pay for.