Lilys Chocolate & Coffee

The place is very small , tight and no social distance . The Lokma is soaked in oil I really didn't like it at all! . The place has a bad smell . But has a nice decor.

Stopped in here for a mid day snack. The staff was very friendly and service was quick. Love the fun interior design. Only rough spot is parking, which is a common issue in the area. The pastries and coffee were delicious!

Came in to meet my sister for some tea and decided on Lily's as most other coffee shops seem to close so early these days. Vibe is pretty chill, very pink establishment. The menu seems varied but I ordered my go to drink, a chai latte.

Once I received my drink it was luke warm at best, when I order a hot beverage, I like a hot beverage. While hesitant I decided to let the person on duty know while picking up our second drink at the counter. My intent was just to let them know and nothing else. The manager, perhaps owner quickly asked if I wanted another, politely I said no thanks, I just wanted to let them know it was not coming out hot enough that's all.

Well fast forward ten minutes or so the manager/owner brought me another, very hot, chai latte. He wanted to make sure it was hot enough which it was. He was very pleasant and I could tell he genuinely wanted to rectify the situation even though I declined a second beverage earlier.

His customer service went above and beyond to ensure a customer didn't leave disatisfied. This is why I prefer mom and pop shops all around. This gentleman through a simple act made it right and ensured I became returning customer for sure.

Kind sir I didn't get your name but know that your act didn't go unnoticed and I will definitely be a returning customer. Thank you

Very nice place and delicious Lockma, I will visit again 4sure

Great place! Highly recommend to try the Lockma. Super sweet and wide variety of drinks as well. Fantastic service, a rare find.

Stopped by for afternoon coffee and deserts. First time for us. Loved everything about it. Excellent experience. Nicest people, quick service and best tasting Lockmas. Don’t know what the ingredients and how they are made but the taste is amazing. Not too filling or overwhelming. Turkish coffee and pistachio latte were very good. And free refills of Turkish coffee. Can’t ask for anything else.

The girl with the cap at the register needs to learn some customer service skills. Being unhelpful and rushing customers is not professional.

The place is Amazing, it's so relaxing ,the sweet are delicious.

This is an amazing new place in Vienna! Tasty treats and the Iraqi chai is a must try.

Location 10/10
Ambiance 10/10
Customer service 10/10

Since I could not drink my Turkish Coffee because it didn't meet my expectations my husband requested some warm milk and they happily provided this so I ended up mixing it with the Turkish Coffee so it wasn't a waste.
Pistachio Lockma 10/10
Nutella Lockma 8/10
Turkish Coffee ☕️ 3/10
It was a very large cup and they don't customize i.e. Sekerli, orta sekerli, sade. It's just straight up Coffee and you have to add your own sugar but it no longer tastes like Turkish Coffee if you want it sweet. There is also a different aroma or taste with the Coffee so it wasn't a true Turkish Coffee experience for someone that loves Coffee.