Knotts Coffee Company

This place is so cute but consistently disappoints. Customer service is always lacking, the wait for your order is always long, and today I noticed an added supply chain fee in my bill (lol what?!). The only upside is that their drinks and food are usually pretty delicious, which is the one reason I will return.

Nice coffee / sandwich shop. Staff is proficient and very helpful. Plenty of seating, including outdoors. Convenient and plentiful parking. Paid $5 for a vanilla iced latte (it was an afternoon meeting) plus tip.

Great food and a great place. Took us almost 20 minutes to get our sandwich, otherwise 5 stars. Still, we recommend to go there, loved the food and coffee and hopefully next time we visit it's 5 stars.

I came to an event at this coffee shop yesterday around 2pm. As I entered the building, the lady behind the counter with dark brown hair had her head down and began to say “HI WELCOME TO…”. Once she lifted her head and saw me, her greeting stopped. I ordered my latte and attended my event during which I heard her giving other patrons (that didn’t look like me) cheerful and complete greetings when entering. I’m appalled that after reading through the reviews, I’m not the only black woman to whom this has happened. It’s hard to believe that the customer service I received was not altered simply due to my race. After this discriminatory interaction, I will not be returning to this location. Plus, as many others have stated, my latte was watery and lacking flavor. The event was wonderful, the décor was nice, but the lady behind the counter needs another round of customer service focused training.

We decided to stop by since we were at the Sunday market. I ordered the vanilla bean frap to go and was told it didn't have coffee so I asked for a shot. The drink comes out white so I asked the barista if she added a shot and she said no. I told her it was supposed to have coffee in it. She takes the drink back and adds coffee flavored syrup to it and puts it back in the blender. I ended up with this sugary drink which was blended to death. I was hoping for a good coffee shop nearby but it seems like this place just wants to be another Starbucks. Super disappointed.

I tried this new coffee shop this morning; actually stumbled across it after leaving 7-11. I was the only customer in line and in the front of the cafe at 11:32 am this morning. I ordered a small iced coffee with cream and sugar. Ordered a chicken and beef empanada. Then I sat and waited almost 20-minutes before heading back to the register to ask the cashier if my order was ready. By then more customers were coming in, ordering and receiving their food. The cashier pushed my order slip through the register and “then” started making my order. Absolutely no apology nor explanation of why the order had taken so long. I then asked: “what took so long for my order?” The cashier then, sort of sheepishly said: “sorry”. Indeed….the service was “sorry”. The atmosphere is cute and sort of artsy. The location is excellent. This cafe is too new to have bad / slow service. In 2021, with all that is positive with the location and vibe…..the service needs to be EXCELLENT! I wish that I had spoken to the owner / manager.

A little pricey, but service is quick, staff is friendly and the chocolate banana cold brew smoothie is amazing!

You can't beat the decor of this place, plus the coffee is good. Not just coffee, plenty of food options, smoothies, and alcohol! When I pass through Suffolk, I always make a stop here. Hopefully they get their own loyalty app made for them one day. They use a 3rd party one now, which is still okay.

Overpriced coffee shop with no service lol never going back lol

I used the walk up window to order a hazelnut latte and chicken empanada. The service was great, my order was out quickly, and both the latte and the empanada were delicious! (Definitely try the sauce!) Next time I’m going to come in and sit down, the place looks so cute and cozy! I’ve lived in Suffolk my whole life and have always wanted a place like this!