Sugar Shack Donuts & Coffee

Donuts are definitely a cut above the bigger chains; I found the staff friendly and it looked like business was good; next I plan to try their coffee offerings, as we have no other nearby coffee shops

Went tonight with a big group. I got the crabcake smash burger and my sons both got cheeseburgers. The sandwiches were delicious and the fries were all seasoned perfectly. We ended the meal with some really yummy milkshakes and took a dozen donuts to go for later. Everything was amazing and the staff was awesome. Such a friendly professional group of young people working. We will definitely be back!

Charter Colony location customer service is 100% spot on! The business focus is on customer satisfaction and making delicious donuts. Stop in for a delicious donut, gourmet coffee, ice cream, or a famous Luther Burger. You will not be disappointed.

My husband and I walked in on Memorial Day and there were 7 people behind the counter and no one in line in front of us. We were standing in front of both registers and no one would take our order until an employee looked at me, kept walking past me, and I said "can you please come back and take my order?" I know a couple employees were filling To Go orders but when an employee is on her cell phone with the speaker phone and there are other employees just standing around, there is a customer service issue.

Best donuts in Richmond hands down. I could eat their blueberry cake donuts every day for breakfast. Didn't expect the coffee to be so good but I was pleasantly surprised to find out it is also from a small place in Henrico. Also found out that they will make milkshakes based off their donuts if not with a donut in it. Plus, with all their yeast donuts being vegan it really opens it up for everyone. If you find yourself near any of their locations in Richmond, stop here before you go to a convenience store for snacks.

The donuts was good BUT I won’t be going there often. They open at 7am. My technicians get in at 7am. By that time I have already went to Duncan Donuts and order 3 dozens. They’re too close to their competitors to be opening so late.

Tried out Sugar Shack today and will not return. We are accustomed to very tasty donuts and treats from the Treat Shop and this place can not compete. Sugar Shack donuts have no flavor and are no better than some you would buy in a grocery store. Save your money if this is the only place you can buy donuts. Truly wasted calories.

My new favorite spot for Donuts!! First time customer as of Monday and I've been 3x already with it now being Saturday. Okay lol, so I tan next door multiple times a week and I've been also stopping by for my family because now their hooked too, just putting that out there. Every visit I've been happily overwhelmed with the variety of adventurous, gourmet donuts and everyone of them that I have tried has not disappointed. So far the French Toast & Old Fashioned are my fav. highly recommend. Also, 5 star customer service!! Employees are welcoming, helpful, knowledgeable about their product and helpful with decision making. They are always working hard to keep the shelves full which is not easy considering the amount of foot traffic this place gets. They have made a regular customer out of me and so happy for their new convenient location!!

The Jenner look alike ladies offer excellent customer service. Combo portions are huge and well priced. Burger is seasoned perfectly. I’d vote it best burger around. Waffle fries are tender and fresh with the perfect amount of crisp. 3% service charge for CC but with friendly service and great grub, it’s worth it+small business. Oh yeah, and the doughnuts aren’t bad 😉❤️.

I’ve never visited their other locations, but this location has been excellent since opening a month ago. The staff is welcoming, I’ve never encountered a lack of donuts being available and their olde fashioned donuts are some of the best I’ve ever had. Thanks!!