SWEET

The cupcakes and coffee are delicious. The service is always super friendly.

If you take time to read the negative reviews you'll see most of them have pretty subjective and ridiculous complaints.

I've been coming here for half a decade and have never had an even remotely negative experience.

Not sure if y’all are training new staff or what, but the vanilla chocolate chip cake y’all made today (9/19) is so dry. And I mean… DRY. Also, buttercream is grainy. Most definitely not worth $12.75 for one slice of cake. The fruit tart was alright, but $4.00 for the 2 inch bite-size tart is a bit high.

This review is for this location. (City Centre) I walked in and asked the counter person, if the inventory was old because of it being after the holiday. I was ordering a couple of chocolate cupcakes. He said, "we bake everything fresh everyday". I got my two cupcakes home, ready to blow my Monday diet and I was very disappointed. There was nothing fresh about these cupcakes. Because I've had fresh cupcakes from this location, I had a reference to excellence to go by. The young man who worked the evening shift today , 11/30/2020 at 5PM, should be ashamed and shame on SWEET for selling those $4 stale cupcakes.

I have only eaten here the gluten free red velvet cupcakes, and I love them. Some of the best in town. Every time I have come I have been taken care of properly, and the establishment is chic and well taken care of. Recommend.
My only suggestion is to have available cupcakes without the frosting. Not everyone is up for the extra calories, and the cupcake itself it already sweet enough. Otherwise, I enjoy coming here a lot.

I have been working in the food industry for more than 17 years and this is the store with the worst costumer service I ever seen... I bought a almond Croissant and I didn’t like, so I went to the store again to change for something simple, a butter croissant... and they said: I can’t change it. If you want a butter croissant you must buy it.. even they don’t wanna make my refund... what!????? I returned, computers, shoes etc... and the stores didn’t complaints about it. But one croissant $3.50 I think is a serious waste right? LoL. I think they forget The first rule in food industry make the costumers feel the best experience...

We drove then walked all the way there only for them to say that they are closed at 5pm. Then they locked the door after we left back out. - Disappointing

I went here for the annual macaron day and experienced multiple issues which will be laid out into three separate parts in this essay. These 3 issues revolve around the pre-order, the no-refund rule, and the absolute deception of the manager/owner.

The day before SWEET’s macaron day, there was a preorder form that allowed people to pick their flavors and pickup time. It required you to select the 15% tip, which was I assume to have your order prepackaged. I set to pick up my order at 5:15 PM. I then arrived at 5:10 to pick up my order, and found a huge pre-order crowd waiting in front of the store, as well as a line for current orders. As I waited with the rest of the pre-orders, I saw many current orders able to go inside and pick their Macarons and leave, presumably without having to pay tip. I ended up waiting for a total of 1.5 hours for my order, just like many other pre-order customers. Essentially, I tipped to wait a hour for Macarons that others were able to get instantly without pre-ordering.

As for the no refund rule, about an hour and 15 minutes into my waiting, an employee went outside to announce that they were out of two flavors: green tea and espresso. Many people were confused, and one woman asked to get a refund on the Macarons she would not receive. The manager/owner then walked out to tell her she couldn’t get a refund, even without getting her order yet. And instead had her choose different flavors. I overheard this conversation and was bothered because I too ordered some of those flavors and was wanting to get a refund. Then, as I was about to ask about my order, they brought it out and it was given to me quickly. I was confused, as they just announced they were out of flavors, so I opened my box to check. I saw green ones and brown ones that looked like the flavors that I ordered, and they were all there, so I assumed that they packed my order before they ran out. I then left and went home.

Now comes the deception of the manager. After getting home, I saw that the flavors I ordered were not the correct ones, they just looked like them initially. Instead of green tea, I got pistachio and instead of espresso, I got salted caramel. Both were substituted specifically with colors that were ambiguous and could have been the ones I ordered. I was never asked to substitute my flavors, and was never told that they replaced them. When I realized, I called the store and talked to the manager. They refused to give me a refund or take accountability, and instead blamed it on their workers for not “knowing the flavors”. However, if they were out of the flavors I asked for they should not have gotten confused. When asked about this, the manager simply said “since you’ve left the store we cannot do anything, and can’t give you a refund.” I also mentioned how bad it could have been if someone had been allergic to pistachios, and got a blank apology. In total, I got 16 Macarons replaced without my knowledge or consent.

Overall, the awful system and terrible management made this much more difficult than it should have been, and that fact coupled with the lack of compromise with the manager left me with a bad taste in my mouth.

Absolutely AMAZING macarons. Well worth the drive. The flavors are incredible and made to perfection. We will be back for more in the future.

Stopped by Saturday at 8:45am to inquire about bulk Macarons but was told they do not open until 9am, how about updating your website to reflect the correct hours of operation? Website and Google both state Saturday hours 8am - 11pm.

Love this place! The vegan brownies are phenomenal!! Not many places have dairy free desserts!