Reviews (100)
I'm not sure if yall have a bunch of teenagers working in the evening or what, but my experience trying to place a Door dash order today was absolutely unacceptable. I attempted to place an order at 6 pm and first the order was canceled with no reason why. The app prompted me to order again because it thought it was declined in error. I placed the second order at 6:20 pm. This store does not close until 7 pm and is only 3 miles from my location. Apparently the employees really didn't want to make an order this close to closing time even though my dasher was already in the area. Instead of canceling my order they accepted it and just didn't make it. My dasher arrived at the store at 6:50 pm only to discover the store was already closed. After over an hour waiting for my order I had to contact door dash support to get a refund. I worked in food service for 12 years and I can tell you this is the worst customer service I have ever experienced. Through out this whole experience there was absolutely zero communication as to why I couldn't get my order. If yall don't want to fill door dash orders an hour before you close then you should disable ordering after 6pm. Other wise, if yall are open til 7 pm you should be serving customers until 7 pm. Shame on you Biggby employees.
This location is terrible! They do not know how to make the drinks correctly and always have new staff. Go elsewhere, this location gives Biggby a bad reputation. Absolutely never go here!!! Waste of money
Coffee is fine. Would like more info on the roast style of the beans. Sandwich has no real taste.
best in the area! gets my order right every time and i’ve never met a friendlier staff
Great coffee and young people running the place.
Employees are always very nice at this location!
I work nearby, but have been to multiple locations in the area. But this location is by far my favorite. Everyone is always chipper and have never had any problems. The one I talk to the most is Hanna(h). She is beyond warm, charming and genuine. Like a true barista goddess! (And great at upselling, which I am not complaining about.) 🥰
Staff was friendly and accommodating as I needed a place to have a cup of coffee and wait while my car was being serviced.
Great cold coffee. Excited about new opening in Perrysburg
Only purchased a bag of ground coffee here, but the staff was exceptionally friendly and I would come back to try the drinks or food.
Love Bigby's Coffee, their food and prices are great. The service was awesome these Barista's are on the ball. Will definitely visit Bigby's Coffee again and again...
They always get my frozen Chai latte with almond milk perfected. Love coming here when visiting ohio
Coffee was pretty good not much in the way of breakfast stuff. Staff behind the counter was very helpful.
staff is overwhelmed and slow - not worth going to until owner takes better care of them. service is suffering as a result of bad management.
Galactic blast is wonderful. Girls were sweet!
Good lattes make sure they swipe your rewards the didn't swipe mine
Ok first of all these girls remember my first name and my order and hannah, nowell, and everyone make my morning so amazing and make me feel so welcome moving back into the area honestly my favorite place to go
Everything is great other than there’s a few employees who ask for a tip everytime I come and they should know they are much more likely to get tipped if they didn’t give off the vibe of entitlement to it
Love this local specialty coffee shop!
Love all the workers! They are all very friendly! Awesome service!!