All About Cha

What a disappointing evening for us. We had friends in from out of town, combined we had seven kids in the house this week. Tonight, we decided to leave the kids at home so we could have some time just the four of us away from the kids, our one break this whole week. We stopped in at AAC. The person helping us was less than enthusiastic about helping us. One of our friends has some pretty severe dietary restrictions/allergies so she asked if the Perrier's were flavored or plain. He didn't offer to check just said "Um, yeah, i think plain" So, she ordered one (thankfully it was). No smile, not really offering to help much with any of the questions we might have had. But, ok, we can get beyond that, no problem. When we arrived at about 7:00 the atmosphere was good. Great temperature, soft music (we chose AAC because the music is not loud like at Starbucks or other places so we could actually have a conversation). About 7:45 or so suddenly the a/c came on and stayed on until we left... it was COLD (it was actually warmer outside when we left, still cold, but warmer, so there was no need for the a/c)... the music also got noticeably louder as the evening wore on... and the young man started mopping the floors right along side and near our table (remember, my friend who has horrible allergies/reactions UHG... not that we expected him to know she has challenges, but still, to be actively mopping is still inconsiderate, it only made matters worse that the chemicals started to bother our friend) but we ignored it and stayed because again, out of state friends, last night... at 8:30 the young man who took our order came out of the back area and announced in his best stage voice.. "We have reached the last half hour before closing. Thank you for coming." And, it was at that point that the music switched from your standard fare to "We don't talk about Bruno" and the rest of the Encanto sound track... Um? Do you want us to leave? You're open to 9 right? It just felt terribly odd and unwelcoming.
Shortly after his announcement and retreat to the back room, once again, the first set of lights went off (like 5 minutes after the announcement). It was at this point the other two people who had been there got up and left..
We decided at 8:45 we had had enough of feeling quite unwelcome, so we tidied up and headed out.. As SOON as we had left the building, the rest of the front of house lights went off. Wow.
I may give AAC one more shot because my first experience there was decent, but if I see that particular server at the till... I just might change my mind. I'm always loathe to right a bad review, but this evening was just such a super disappointment as it felt like an important night for us and it just felt like we were treated so rudely. I'm all about grace, if there was some sort of situation where they needed to close early, surely one of the three people working could have come to us and explained. We are very understanding people, but... yeah... this was a bit much.

Came in to try a new place, and wow it was great. I love the atmosphere, cant wait to come back with my daughter! Young man behind the counter was so professional!

I've been to this location several times now for meetings. I will choose other places for several reasons: The staff is more interested in their cell phones than customers. The house coffee is $4 and not fresh (why - that's your business!). I'd rather meet at McDonalds than here.

Really quaint place. Slightly pricier compared to the other cafes, but priced reasonably! Food here is decent as well.

I came to this place to study, and it was great. It’s a spacious establishment so I could distance myself from other parties. The drinks were delicious and were delivered in a timely manner by polite and professional employees. The environment was quiet and had nearly perfect cafe-vibes. The bathrooms were also well-maintained.
The only complaint was that the music was somewhat distracting and some were repetitive (just a lot of ABBA songs... which isn’t necessarily a bad thing!) that took away from the study vibes. However, that might be just a me problem! I think it would be great to have some soothing study or jazz music playing throughout the cafe to have some perfect study vibes, but I could have brought headphones and listened to that on my own.
Anyway, it was a very nice experience, and I will probably visit again!

While the coffee is always good, and AAC is a great study spot.. I find it very odd that the closing staff passive aggressively starts shooing people out the door at 8:30 (by mopping, turning lights off, and flashing lights) when they close at 9.. I asked one staff member, if they closed at 9 and he said “we’ll yeah but we just start closing when everyone leaves.” I clearly was still studying, but left reluctantly. This is the second time in 2 weeks that the same exact thing happened.

Tbh, this place is great. Barista was friendly & my coffee was delicious 😍

I really enjoy this cafe chain, the food is fresh and the beverages are out of this world!

On a personal note (just my opinion):
I see a few complaints about staff and while some look very valid, others seem to be poor timing.
Yes, you should always get stellar service, but with nearly a decade in good service I also live by the rule that is it's less than an hour till close I get it to-go with no modifications so that staff can have a chance to clean up and go home.

I also do not sit in a restaurant/cafe after it closes because I want to treat the staff with dignity and respect, they're there to serve me, not to be my servants.

My wife and I stopped in tonight to sit and have drinks. We asked specifically for mugs since we planned on chatting and were given to go cups instead. The drinks were so hot that we ended up leaving after 20 minutes. It was nearly 45 minutes later until we were even able to try them. My wife’s drink smelled and tasted like a hamster cage and mine tasted like almost nothing at all. This is now the third time in a row where this barista (I believe his name’s Micah) has served us horrible drinks that were way too hot.

Love the teas and the ambience. This is my favorite coffee/ tea place in town.