Cool Beans Café

A worker I believe by the name of John had exceptional customer service. The first time visiting we stood in line for about 15 min. Then took a seat to wait for food. 10 min or so they were out of the bread for our sandwich. He complimented us with a cookie which I feel was a great gesture. We enjoyed it so much. The food was great. We went back for a second time it was so great the way he prepared it. Second time no John preparing it yhe food was prepared faster and the 5 star taste was not there like the first time. That is the reason for the 4 star review. Great environment, very clean and reasonable prices.

Nice place, good coffee, friendly staff. A great place if you're on the go or just want to sit and talk with a friend.

All good. Passing by and dropped in. Caramel macchiato was delicious.

Had a meeting there and had not had lunch, so I ordered a wrap. I was pleasantly surprised at how good it was. The place was busy and they seem to be efficient in getting the food out quickly. Sometimes an coffee shop is more than just a "coffee shop"! Try it for lunch...

Pretty good. Nice selection of food and coffees. Too bad their oven died over the weekend, so right now, no hot food.

I want so much for this to be the best coffee shop in Medina because of its prominent location and ease of access but there are a couple things I’d suggest to the owner: 1) Consolidate and simplify your menu. I think the reason people end up waiting for such a long time for their food and drinks could be that it is hard to efficiently systemize such a large and complex menu. Pick a few key items you want to be great at and excel at them instead of being slow and average at a lot of items. 2) Refocus on making great coffee and take pride in it. Coffee is not easy to do well and attention should be paid to every step including water temp, grind size, bean quality, etc. I find myself going to competitors such as 1912 or whatever it’s called down the road because they really hit it out of the park with the quality of the coffee and espresso. I know it takes longer and costs more to produce this kind of product but if you reduce and simplify your menu you’ll produce less waste which will allow you to buy more expensive beans and equipment.

I wanna see you guys do great and I want to visit more often because your location and hours are outstanding but I think you’re leaving some unrealized potential on the table. Cheers :)

Fresh food, clean atmosphere and service with a smile

Service was fine but the coffee wasn't even lukewarm. I ordered a hot coffee and got it from the self serve coffee containers. By the time I got in my vehicle (less than 5 minutes later), the coffee was so cool I could guzzle it. Not exactly what I was going for.

I come here rather often and always have a great experience. Their employees are exceptionally friendly, the store is clean, and it’s decently priced. Every food or beverage I’ve gotten so far, breakfast or lunch, has been delicious. Love having this place on the Square!

This place was very cute and busy! Even with the amount of people there the service was very fast. The coffee was great and the staff were very knowledgeable of their espresso. I had the italian panini and wifey had their grilled cheese panini. Both were spectacular.