Bella's Cafe & Catering

I was introduced to Bella’s by a friend about 2 years ago. I thought it was a cute place and the food was good. Since then I have met friends there for lunch and my sister and I would eat there when we were downtown. I think the atmosphere is cute, the food is good, however the customer service is lacking. The last few times I have gone there the person taking the orders has not been friendly. It has been different people so not one person in particular. On my last visit, my sister and I ordered. I received my meal right away but 20 minutes later my sister had not received her order. Come to find out her order did not make it from the register to the kitchen. She barely received an apology. As much as we enjoy going there it will probably be our last time for awhile.

It’s a real shame because my family usually loves to come to Bella’s for a coffee, breakfast, or to do some work while in town.

We came in for a quick lunch today at around 2:30pm - almost 30 minutes before closing. There were two other parties sitting in the cafe. We ordered 3 sandwiches and 3 smoothies. The woman at the cash register could not have been more rude and standoffish. Made us feel very awkward and unwelcome. Not sure we will come back anymore and she really should not be in a customer service role.

Visiting New Bern this is a great lunch spot downtown! The coffee isn't bad but also nothing to write home about. We had the pumpkin muffin (seasonal) which was moist and not too heavy with cream cheese. The raisins were nice and plump and the spice was not overwhelming. The brownie was middle of the road. As it was sizable it is better shared, muffin too, no "death by chocolate" but decent, soft and not too crumbly. Chorizo burrito wrapped in a spinach tortilla and smothered in cheese was HUGE! Shareable food is the take away theme here. The burrito had good balance of ingredients. Bathrooms clean and very Covid-19 aware.

The downtown location in New Bern is convenient. Options are ok for a coffeeshop. Nice atmosphere but can get loud with large groups or when near capacity. Based on my visit today, not all of their items are baked/made fresh. Prices are on the high side, similar to Starbucks pricing in airports.

Service here is horrible. Employees are miserable. No smiles, barely look at you. It's a shame because their coffee was good and the salted caramel cookie was great and the facility is lovely. I've been there twice and won't be back. I want to be happy when I go to a coffee shop.

Excellent cafe with gf and df options. Nice menu with salads, sandwiches, and fruit smoothies. I came in yesterday and today and had an egg cup and cappuccino. Both items were very good so I came back again today. Staff was friendly and there is plenty of seating. They also have a nice tea selection.

The establishment looks wonderful as does everything in the case. However, the service was lacking. The person that took our sandwich order seemed disinterested. After 35 minutes of waiting for the order we asked at the counter. We were told it already came from the kitchen. It had not. We then requested a refund. That took another 10 minutes. Not one apology. Very disappointed as the café looked very nice.

Solid atmosphere and snacks, coffee and service was ok. Minimally staffed. I waited for almost 7 minutes (with no one else in line) for a drip coffee. Cashier and other staff were too engaged in conversation to make prompt service. I don't plan on going back.

Well located near town center and they offer indoor and outdoor seating. Lovely staff and great menu. Fresh bakery available. Good variety of tasty coffee and drinks. Low good music and free wifi is available.
The visit will be enjoyable.

The staff was very attentive and kind. All the food was delicious. The interior is beautiful.